Customer Education Manager

Noah Medical

. Lead training, demonstrations, account launches, and independence assessments while helping put regional sales strategy into practice.

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $105,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong clinical and technical knowledge in medical devices and healthcare, with expertise in training and education delivery for adult learners. Proficient in managing training logistics and developing educational content to enhance customer adoption and satisfaction.

Highest-signal resume keywords

Clinical Education ExperienceTraining DevelopmentProject ManagementMicrosoft Office ProficiencyGoogle Workspace Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical KnowledgeTechnical KnowledgeTraining DeliverySkills AssessmentAccount Launch SupportTraining Material DevelopmentEvent Logistics ManagementProblem SolvingCustomer Education StandardsIndependence Certification

Soft Skills

Relationship BuildingAdaptabilityIndependent WorkCommitment Follow-ThroughTeaching Ability

Tools & Technologies

Learning Management SystemsSimulation Training ToolsDigital Learning Resources

Industry Keywords

Medical DevicesBiotechnologyPharmaceuticalsHealthcareBronchoscopyNavigational TechnologiesMedical Robotics

About the role

Key responsibilities & impact

Lead training, demonstrations, account launches, and independence assessments while helping put regional sales strategy into practice.
Plan training, demonstrations, and account launches with the Area Vice President to support regional sales priorities and customer adoption.
Deliver in-person and virtual training for physicians and procedure support teams, including practical exercises, skills assessments, and super user training.
Lead Galaxy System demonstrations with Sales and Clinical Sales using approved product messaging.
Lead initial account training and support first-day cases; document remaining training needs and transition ongoing development to the assigned field team.
Review readiness records, assess customer skills, and certify independence within assigned authority and Customer Education standards.
Create and update approved training materials, assessments, and digital learning resources.
Manage event logistics, equipment setup and testing, and preparation.
Maintain training records and use feedback, assessments, and program results to improve education quality and effectiveness.

Requirements

What you’ll need

Bachelor’s degree in a relevant field or equivalent professional experience.
5+ years of experience in medical devices, biotechnology, pharmaceuticals, or healthcare, including 2+ years in clinical education, clinical specialist, training, or learning and development roles.
Strong clinical and technical knowledge.
Ability to explain complex concepts, teach adult learners, solve problems, and manage projects.
Ability to work independently, build relationships across teams, adapt when priorities change, and follow through on commitments.
Proficiency with Microsoft Office and Google Workspace.
Flexibility for occasional travel on short notice and work during evenings or weekends.
Ability to lift up to 30 pounds with or without reasonable accommodation.
Eligibility to work in the United States.
Must reside on the U.S. West Coast.
Preferred: Experience in bronchoscopy, navigational technologies, or medical robotics; familiarity with simulation training, learning management systems, or tools for developing educational content.
Proximity to a major airport is preferred.

Benefits

Comp & perks

Competitive Salary
Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options
Equity & Bonus Program
Life Insurance (company paid & supplemental) and Disability insurance
Mental health support through medical insurance programs
Legal and Pet Insurance
12+ paid holidays, Flexible Time Off + Sick Time
Paid parental leave
In-office snacks and beverages
In-office lunch stipend
Learning & Development Opportunities: On-demand online training and book reimbursement
Team building and company organized social and celebration events
401K and stock purchase plans
Tuition reimbursement
Flexible approach to work with remote, hybrid, field or office work schedules