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Nobi

Customer Success Manager

Nobi

. Build trusted, long-term relationships with care organisations, from frontline care teams to senior management .

Posted 11/2/2026full-timeUnited KingdomMid-LevelSenior💰 £45,000 - £55,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a focus on relationship-building, training delivery, and proactive problem-solving in the healthcare and medtech sectors. Proven ability to drive customer satisfaction and technology adoption while navigating the UK Health and Social Care landscape.

Highest-signal resume keywords
Customer Success ManagementAccount ManagementRelationship BuildingTraining DeliveryHealthcare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Customer Relationship ManagementTechnology AdoptionChange ManagementTrainingProblem Solving
Soft Skills
CommunicationOrganisational SkillsProactive MindsetOwnership
Industry Keywords
HealthcareMedtechSaaSCare SectorUK Health and Social Care

About the role

Key responsibilities & impact
  • Build trusted, long-term relationships with care organisations, from frontline care teams to senior management
  • Conduct regular on-site visits, customer reviews and follow-ups
  • Act as the main point of contact for ongoing customer relationships
  • Ensure a smooth transition from implementation to ongoing customer success
  • Support care teams through training, coaching and sharing best practices
  • Help customers maximise Nobi’s impact on resident safety, care efficiency and quality of care
  • Proactively identify challenges, address concerns and coordinate solutions with internal teams
  • Drive customer satisfaction, retention and long-term engagement
  • Identify opportunities to expand existing accounts in collaboration with sales
  • Represent customer feedback internally to improve products and services

Requirements

What you’ll need
  • 5+ years of experience in Customer Success, Account Management or a similar customer-facing role
  • Strong relationship-building skills
  • Strong communication, organisational and problem-solving skills
  • Experience driving technology adoption, delivering training or supporting change management
  • Proactive, hands-on mindset with a strong sense of ownership
  • Experience in healthcare, medtech, SaaS or the care sector is a strong advantage
  • Familiarity with the UK Health and Social Care landscape would be beneficial
  • Ideally based in Northern UK, with willingness to travel regularly across the region

Benefits

Comp & perks
  • Flexible working environment
  • Opportunity to join a fast-growing, mission-driven scale-up
  • Key role in shaping customer support and growth in the UK
  • Work in a small, ambitious and collaborative team
  • Contribute to meaningful impact in the care sector