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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in implementing software solutions and managing client relationships, with a strong focus on gathering and analyzing business requirements. Proficient in Agile/SCRUM methodologies and skilled in navigating complex organizational changes while ensuring effective communication and project delivery.
Highest-signal resume keywords
Project ManagementBusiness Requirements AnalysisAgile/SCRUM MethodologySQL/Microsoft SQL ServerClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process DefinitionFunctional Requirements DocumentationTechnical Requirements DocumentationQuality Assurance ActivitiesIntegration TestingAcceptance TestingCost EstimationTechnical DocumentationUse-Case DocumentationTest-Scenario Documentation
Soft Skills
Exceptional Communication SkillsAnalytical MindsetComplex Problem-SolvingAdaptabilitySelf-Motivation
Tools & Technologies
Cloud-Based Project Management ToolsMicrosoft Office SuiteCustomer Service ToolsDevelopment Tracking Tools
Certifications & Qualifications
Bachelor’s Degree in Project ManagementBachelor’s Degree in Business AdministrationBachelor’s Degree in Information Technology
Industry Keywords
B2B Client ServicesOrganizational Change ManagementInternational Clientele ExperienceStakeholder CommunicationProject Governance
Tech Stack
Tools & technologiesMS SQL ServerSQLTypeScript
About the role
Key responsibilities & impact- Implement Nomadis software solutions for new clients
- Provide consulting services and deliver projects for existing clients
- Contribute to new client acquisition alongside the sales team
- Gather, analyze, and document business requirements
- Define business processes, functional and technical requirements, and expected outcomes
- Translate business needs into detailed specifications for software solution delivery
- Act as the primary point of contact for clients and coordinate communication among stakeholders
- Support clients through organizational changes related to implementation
- Manage expectations and represent clients after project completion
- Configure products, modules, and solution features
- Oversee quality assurance activities, integration testing, and acceptance testing
- Identify and resolve issues by connecting the technical team with the client
- Provide cost and time estimates for customizations
- Update the project governance group on deliverable and milestone progress
- Write and maintain technical, user, process, use-case, and test-scenario documentation
- Promote Nomadis’s values, mission, and culture
Requirements
What you’ll need- Exceptional oral and written communication skills
- Self-motivated, with the ability to independently manage an entire project while working directly with clients both on-site and remotely
- Adaptable across multiple business contexts and flexible to work outside regular business hours when required
- Analytical mindset with strong complex problem-solving skills
- Ability to guide clients through complex organizational change
- Ability to challenge client requests and diplomatically yet firmly realign expectations
- Ability to work under pressure and in a deliverables-driven environment
- Quick learner with strong self-learning capabilities
- Professional English required; English/French bilingualism preferred; Spanish considered an asset
- Agile/SCRUM methodology
- Cloud-based tools for project management, customer service, and development tracking
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
- Knowledge of SQL/Microsoft SQL Server
- Bachelor’s degree in project management, business administration, or information technology
- Minimum of 3 years of relevant experience serving business clients (B2B)
- Experience with clients facing complex organizational challenges preferred
- Experience with an international clientele considered an asset
Benefits
Comp & perks- Competitive salary
- Flexible working conditions, including schedule and location
- Employee benefits
- Group retirement savings plan and deferred profit-sharing plan
- Professional development opportunities
- Promising career prospects
- Flexible remote work and the tools required to work remotely
