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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, incident management, and troubleshooting within a financial environment, with strong proficiency in Microsoft Windows and ITIL practices. Capable of clear communication and proactive ownership of IT incidents to ensure business continuity.
Highest-signal resume keywords
ITIL-Based Incident ManagementMicrosoft Windows ProficiencyPowerShell KnowledgeEnd-User IT SupportIncident Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Incident TroubleshootingStructured Ticket LoggingPrioritization and EscalationOperating Systems KnowledgeHardware SupportVDI KnowledgeDatabase Basics
Soft Skills
Attention to DetailClear CommunicationProactive OwnershipCalm Under PressureCuriosity and Willingness to Learn
Tools & Technologies
ITSM SystemsVPN SolutionsWindows Hello for BusinessEntra Joined Devices
Industry Keywords
Financial EnvironmentTrading EnvironmentBusiness-Critical Operations
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Provide first- and second-level support by troubleshooting and resolving IT incidents across hardware and software
- Log, prioritize, track, and document incidents according to established incident management procedures
- Take ownership of incidents to ensure stable and uninterrupted business operations
- Contribute to smaller IT tasks and larger projects
- Support implementation initiatives such as Windows Hello for Business, Entra Joined device rollouts, and testing and deployment of new VPN solutions
- Deliver end-user IT support for Nordea Asset Management and Nordea Markets
Requirements
What you’ll need- Experience from a similar IT support position, preferably within a financial, trading or other business-critical environment
- Experience with ITIL-based incident management and one or more ITSM systems, preferably including structured ticket logging, prioritization and escalation
- Proficiency in English is required
- Strong knowledge of Microsoft Windows, operating systems, workplace applications, hardware, laptops, desktops, printers, and peripherals
- Knowledge of PowerShell
- Basic knowledge of networks, VDI, and databases
- Strong attention to detail and understanding of the impact IT incidents can have in a banking and trading environment
- Clear communication with traders, business users, internal technology teams, and external vendors
- Ability to take ownership, follow up proactively, and remain calm during time-critical incidents
- Structured approach to incident handling, documentation, and knowledge sharing
- Curiosity and willingness to build new competences
Benefits
Comp & perks- Opportunities to learn and develop
- Work with skilled colleagues in a vibrant and diverse working environment
- Flexible working where possible
- Inclusive and diverse workplace
- Opportunities to evolve, develop and move forward with Nordea