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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and implementing service strategies while managing customer relationships and driving sales growth. Proficient in negotiating agreements and ensuring compliance with client instructions and contractual obligations.
Highest-signal resume keywords
Service Operations ManagementCustomer Relationship ManagementSales Growth StrategyContract NegotiationEngineering Degree
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Strategy DevelopmentSales Opportunity IdentificationClient Financial ReviewTechnical Issue NegotiationContractual Obligation Execution
Soft Skills
Proactive Team PlayerResult-OrientedResilientEmpathicOrganized
Tools & Technologies
Microsoft OfficeExcelPowerPoint
Industry Keywords
Customer SatisfactionOperational ForumsEscalation MediationFramework AgreementsSpanish Degree Equivalency
About the role
Key responsibilities & impact- Develop and implement service strategies
- Manage and develop customer relationships and act as a trusted advisor
- Identify new business and relevant sales opportunities
- Collaborate with Service, Operations, Sales, Legal, and Technical Departments
- Drive sales growth, ensure customer satisfaction, and promote company services
- Provide coordinated communication and access to company products and services
- Define strategies for assigned accounts
- Review client financials and meet with senior executives to understand long-term strategies
- Lead high-level operational and technical forums with client leadership
- Mediate escalations and claims to achieve win-win compromises
- Negotiate major technical issue agreements, warranty extensions, and framework agreements
- Ensure client instructions and contractual obligations are executed accurately and on time
Requirements
What you’ll need- Engineering Degree or similar
- Microsoft Office, Excel, and PowerPoint proficiency
- 10 years of experience in Service Operations
- Proficiency in English
- Recognition of foreign qualifications as the corresponding Spanish degree equivalency is required when applying
- Proactive, great team player, and humble person
- Result-oriented, resilient, responsible, and organized
- Empathic and able to find win-win compromises
Benefits
Comp & perks- Application accepted without a cover letter
- International and intercultural cooperation opportunities
- Opportunity to contribute to the expansion of alternative energies worldwide