IT Administrator

Nordex Group

. Provide first-line technical support by responding to help desk requests, troubleshooting issues, resolving tickets, and escalating complex issues .

Posted 10/16/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $65,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support, troubleshooting, and resolving IT issues while ensuring compliance with safety protocols. Proficient in managing user accounts, supporting Microsoft 365, and implementing IT projects to enhance business technology initiatives.

Highest-signal resume keywords

Level I And Level II Help Desk SupportMicrosoft 365 SupportTroubleshooting And Problem-Solving SkillsTechnical Documentation ManagementSafety Protocols Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer Hardware InstallationSoftware ConfigurationNetworking PrinciplesIT Security PrinciplesUser Account ManagementSystem Performance MonitoringTechnical SupportIT Project ImplementationTechnology Best Practices TrainingAsset Inventory Management

Soft Skills

Customer Service SkillsVerbal Communication SkillsWritten Communication SkillsAbility To Manage Multiple PrioritiesProblem-Solving Skills

Tools & Technologies

Azure ServicesProject Management ToolsHelp Desk SoftwareConference Room TechnologyOffice Infrastructure Support

Certifications & Qualifications

Bachelor’s Degree In Computer ScienceEquivalent Technical Certifications

Industry Keywords

IT SupportTechnical SupportRenewable EnergySafety RegulationsTechnology Improvement Initiatives

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Provide first-line technical support by responding to help desk requests, troubleshooting issues, resolving tickets, and escalating complex issues
Deliver onsite IT support for the Chicago office, including conference room technology and office infrastructure support
Install, configure, and maintain computer hardware, software, peripherals, and related technology systems
Manage user accounts and system access in alignment with company security policies and user lifecycle processes
Monitor system performance, investigate alerts, and escalate security or operational concerns
Support network resources and ensure the availability of critical technology services
Train employees on hardware, software, and technology best practices
Partner with vendors to resolve technical issues and implement solutions
Participate in IT projects and technology improvement initiatives
Maintain accurate technical documentation, asset inventories, and support procedures
Deliver responsive, customer-focused support while meeting service expectations
Support Nordex’s mission to develop and deliver clean power plants and advance renewable energy

Requirements

What you’ll need

Bachelor’s degree in Computer Science or a related technical discipline, or an equivalent combination of education, certifications, and experience
Experience providing Level I and Level II help desk support in a business environment
Experience supporting Microsoft 365 and familiarity with Azure services
Knowledge of computer hardware, software, networking, and IT security principles
Experience implementing IT projects and supporting business technology initiatives
Strong troubleshooting, problem-solving, and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users
Experience working with project management tools and methodologies is preferred
Ability to travel up to 25% throughout the United States and Canada
Strong understanding of and commitment to safety protocols and procedures
Ensure compliance with all safety regulations and company policies
Proactively identify and mitigate potential safety hazards
Maintain a safe and organized work environment
Speak and understand English fluently

Benefits

Comp & perks

Paid Time Off – Three (3) weeks accrued (120 hours)
Medical & Pharmacy Insurance with multiple options to best meet your needs
Health Savings Account (HSA) with Employer Contribution
Flex Spending Account (FSA)
Dental Insurance
Vision Insurance
Short-Term / Long-Term Disability Insurance
Life and AD&D Insurance
401(k) with Employer Match
Student Debt Repayment
Tuition Reimbursement
Employee Assistance Program (EAP)
Parental Leave
Calm Subscription
Gym Membership Reimbursement
Accident Insurance
Legal Plans
Spot Pet Insurance
Auto and Home Insurance
Up to a 5% bonus