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IT Administrator Support – m/f/d
Nordex Group. Analyze and resolve 2nd-level incidents and service requests .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and service desk operations, with a strong focus on incident resolution, root cause analysis, and collaboration across technical teams. Proficient in networking technologies, database structures, and ticketing systems, with effective communication skills in both German and English.
Highest-signal resume keywords
IT Support ExperienceNetworking TechnologiesTCP/IP, Routing, And SwitchingSQL Database KnowledgeTicketing Systems Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ResolutionRoot Cause AnalysisStructured TroubleshootingNetworking TechnologiesTCP/IPRoutingSwitchingSQL DatabasesDatabase StructuresVirtualization Technologies
Soft Skills
Team-Oriented MindsetKnowledge SharingCollaboration
Tools & Technologies
Ticketing SystemsLinuxWindowsAuthentication SolutionsTroubleshooting Tools
Industry Keywords
IT Service DeskGlobal Service OperationsWind Energy AssetsCross-Functional Coordination
Tech Stack
Tools & technologiesLinuxSQLSwitchingTCP/IP
About the role
Key responsibilities & impact- Analyze and resolve 2nd-level incidents and service requests
- Escalate incidents and requests to appropriate specialist teams when required
- Perform root cause analysis and provide sustainable solutions through structured troubleshooting in IT, OT, network, and system environments
- Create, maintain, and ensure quality of knowledge base articles for global service operations
- Act as the central point of contact between end users, business departments, and technical teams
- Prioritize incoming requests and communicate ticket status and progress transparently
- Coordinate cross-functional topics and collaborate with international teams to implement technical solutions
- Contribute to the stability of global wind energy assets
- Continuously improve support, service, and ticketing processes
Requirements
What you’ll need- At least one year of professional experience in IT support, IT service desk, or a comparable role
- Solid knowledge of networking technologies
- Hands-on experience with network hardware, TCP/IP, routing, and switching
- Initial experience working with SQL databases
- Good technical understanding of database structures
- Knowledge of virtualization technologies is considered an advantage
- Good written and spoken German and English skills
- Team-oriented mindset with willingness to share knowledge and collaborate on solutions
- Experience with ticketing systems is an advantage
- Knowledge of Linux/Windows environments, authentication solutions, or troubleshooting tools is an advantage
Benefits
Comp & perks- #GreenerFuture: Work contributing to a sustainable future and the environment
- Flexible working hours
- Various working time models
- Up to 8 days of mobile work per month
- 80% subsidy for the public transportation ticket (Deutschlandticket)
- €15 employer contribution for bike leasing
- Company pension scheme
- Option of occupational disability insurance
- Health days
- Company sports activities
- Office yoga
- Free support from the pme Family Service
- 30 days of vacation per year based on a full-time position
- December 24th and 31st off
- International and collegial corporate culture
- Discounts on travel, tech, and much more through CorporateBenefits