IT Administrator Support – m/f/d

Nordex Group

. Analyze and process 2nd-level incidents and service requests .

Posted 10/22/2026full-timeRostock • GermanyJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and service desk operations, with strong capabilities in troubleshooting, networking technologies, and database management. Proficient in coordinating cross-functional teams and maintaining effective communication in both German and English.

Highest-signal resume keywords

IT Support ExperienceNetworking TechnologiesSQL Database ManagementTicketing SystemsLinux/Windows Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingNetworkingTCP/IPRoutingSwitchingSQLDatabase StructuresVirtualization TechnologiesTicketing SystemsAuthentication Solutions

Soft Skills

Team-Oriented ApproachKnowledge SharingCollaborative Problem SolvingEffective Communication

Industry Keywords

IT Service Desk2nd-Level Incident ManagementKnowledge Base ManagementCross-Functional CoordinationWind Turbine Support

Tech Stack

Tools & technologies

LinuxSQLSwitchingTCP/IP

About the role

Key responsibilities & impact

Analyze and process 2nd-level incidents and service requests
Escalate issues to the relevant specialist departments as required
Analyze errors and provide sustainable solutions through structured troubleshooting in IT, OT, network, and system environments
Create, maintain, and quality-assure knowledge base articles to support global operations
Act as the central liaison between users, specialist departments, and technical teams
Prioritize incoming requests and communicate processing status transparently
Coordinate cross-functional topics and collaborate with international teams to implement technical solutions
Contribute to the stability of wind turbines worldwide and the continuous improvement of support, service, and ticketing processes

Requirements

What you’ll need

At least one year of professional experience in IT support, an IT service desk, or a comparable position
Good knowledge of networking technologies, along with practical experience with network hardware, TCP/IP, routing, and switching
Initial experience working with SQL databases and a good technical understanding of database structures
Knowledge of virtualization technologies is an advantage
Good written and spoken German and English skills
Team-oriented approach, with a willingness to actively share knowledge and develop solutions collaboratively
Experience with ticketing systems and knowledge of Linux/Windows environments, authentication solutions, or troubleshooting tools are an advantage

Benefits

Comp & perks

#GreenerFuture: Contribute to a sustainable future and help protect the environment
#Flexibility: Flexible working hours, various working-time models, and up to 8 days of remote work per month
#Mobility: 80% subsidy for the Deutschlandticket and a €15 employer contribution toward bike leasing
#CareForTomorrow: Company pension scheme and the option to take out disability insurance
#Health: Health days, company sports, office yoga, and free support through the pme Familienservice
#Holiday: 30 days of annual leave for full-time employment, plus December 24 and December 31 off
International and collegial corporate culture
Corporate Benefits: Discounts on travel, technology, and much more