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Nordhealth

Enterprise Customer Success Manager

Nordhealth

. Own a portfolio of high-value enterprise accounts and build strategic account plans .

Posted 10/16/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Enterprise Customer Success and Strategic Account Management, with a strong focus on managing high-value relationships and driving measurable business outcomes through effective communication and cross-functional collaboration.

Highest-signal resume keywords
Enterprise Customer SuccessStrategic Account ManagementC-Suite Stakeholder EngagementRenewals And Retention ManagementCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account PlanningCommercial NegotiationData InterpretationProduct Adoption StrategiesChange Management
Soft Skills
Excellent CommunicationPresentation SkillsRelationship BuildingProblem Solving
Industry Keywords
SaaSVeterinary OrganizationsCustomer SatisfactionExecutive EngagementUK Industry Events

About the role

Key responsibilities & impact
  • Own a portfolio of high-value enterprise accounts and build strategic account plans
  • Establish clear governance across multi-site veterinary organizations
  • Manage renewals, account health, commercial risk and expansion opportunities
  • Build relationships with C-suite and senior leaders
  • Lead executive business reviews and handle escalations and commercially sensitive conversations
  • Create success plans linking product adoption to measurable business outcomes
  • Support customers through change, new launches and AI-enabled capabilities
  • Coordinate Product, Engineering, Support, Implementation and Sales teams
  • Develop customer references, case studies and advisory board participants
  • Represent enterprise customer needs in roadmap discussions and UK industry events
  • Deliver retention, adoption, customer satisfaction and executive engagement outcomes

Requirements

What you’ll need
  • Proven experience in Enterprise Customer Success, Strategic Account Management or a similar role within SaaS or technology, managing complex, high-value relationships
  • Track record supporting renewals, retention, expansion and commercial negotiations
  • Experience influencing C-suite stakeholders and navigating escalations and challenging conversations
  • Ability to translate business priorities into account plans and interpret customer, commercial and adoption data
  • Ability to lead cross-functional initiatives without direct authority
  • Excellent communication and presentation skills
  • Fluent written and spoken English
  • UK-based
  • Ability to travel to customer sites and industry events as required

Benefits

Comp & perks
  • Competitive compensation and benefits
  • Learning and professional growth opportunities
  • The tools you need, and enjoy using
  • Frequent company events
  • Meaningful work in a fast-growing, global healthcare SaaS company
  • Talented colleagues from around the world