Enterprise Support Specialist

Nordhealth

. Act as the main support contact for Enterprise customers, often multi-site clinic groups .

Posted 11/9/2026contractRemoteMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing high-quality support to Enterprise customers in a B2B SaaS environment, with a strong focus on finance-related inquiries and maintaining customer satisfaction. Capable of collaborating across teams and managing multiple priorities effectively.

Highest-signal resume keywords

Enterprise Customer SupportB2B SaaS ExperienceFinance and Accounting KnowledgeCustomer Satisfaction ManagementCollaboration Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ReportingInvoicingPaymentsVAT/Tax SettingsAccounting Integrations

Soft Skills

Strong Relationship BuildingIndependent WorkTeam CollaborationMulti-taskingProblem Solving

Tools & Technologies

Provet

Industry Keywords

Healthcare SoftwareVeterinary SoftwareInternational Company ExperienceFast-growing SaaS CompanyOKRs

About the role

Key responsibilities & impact

Act as the main support contact for Enterprise customers, often multi-site clinic groups
Provide efficient, high-quality support that meets agreed targets and service levels
Build strong relationships with key stakeholders at Enterprise customers
Own escalations and complex cases through to resolution
Support finance-related questions and setups in Provet, including invoicing, payments, VAT/tax settings, financial reporting and accounting integrations
Work independently and as part of the team to build support best practices
Collaborate with Sales, Marketing, Implementation and Product Development teams
Contribute to individual, Business Unit, Team and Company OKRs
Participate in sales, marketing, implementation and product development tasks as needed

Requirements

What you’ll need

Experience supporting Enterprise or key account customers in a B2B software (SaaS) environment
A background in finance, accounting or payments through education or work experience is preferred
Experience in healthcare or veterinary software is a plus
Ability to manage multiple customers and priorities at the same time
Fluent spoken and written English (required)
Prior experience of working in an international company
Ideally, experience working in a fast-growing, global SaaS company
Proven track record of maintaining a high level of customer satisfaction
Ability to work efficiently towards quantitative support targets
Ability to work independently and collaboratively
Strong collaboration skills
U.K. working hours availability

Benefits

Comp & perks

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Endless learning and professional growth opportunities
The tools you need, and enjoy using
Amazing company events
Great colleagues from around the world
Flexible days
Freedom of space
Autonomous teams and self-sufficiency
Remote-first work with the option to work remotely or from offices/collaboration hubs