Support Engineer – Finance

. Act as the main support contact for customers, providing efficient, high-quality support against agreed targets and service levels .

Posted 10/15/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Key responsibilities & impact

Act as the main support contact for customers, providing efficient, high-quality support against agreed targets and service levels
Build strong relationships with customer stakeholders
Own escalations and complex cases through to resolution
Support finance-related questions and setups in Provet, including invoicing, payments, VAT/tax settings, financial reporting and accounting integrations
Configure the system to meet customer needs within product capabilities
Work independently and collaboratively to develop support best practices
Collaborate with Sales, Marketing, Implementation and Product Development teams
Contribute to individual, team, business unit and company OKRs
Participate in sales, marketing, implementation and product development tasks as needed

What you’ll need

Background in finance, accounting or payments through education or work experience
Experience supporting customers in a B2B software (SaaS) environment
Experience in healthcare or veterinary software is a plus
Ability to manage multiple customers and priorities simultaneously
Fluent spoken and written English (required)
Additional languages are a plus
Prior experience working in an international company
Ideally, experience working in a fast-growing, global SaaS company

Comp & perks