Support Specialist – Veterinary Practice

Nordhealth

. Act as the main support contact for customers using Provet veterinary practice management software .

Posted 10/27/2026full-timeRemote • FinlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing high-quality customer support for Provet veterinary practice management software, with a focus on troubleshooting, appointment scheduling, and managing client communications. Proficient in collaborating across teams to enhance customer satisfaction and achieve performance targets.

Highest-signal resume keywords

Provet Veterinary Practice Management SoftwareCustomer Support in B2B SaaS EnvironmentAppointment Scheduling KnowledgeFluent English and Additional LanguageExperience in Veterinary Field

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting AppointmentsOnline Booking ManagementClinical AI Tools SupportClient CommunicationPatient Flow Assistance

Soft Skills

Relationship BuildingIndependent and Collaborative WorkMulti-tasking AbilityCustomer Satisfaction Focus

Industry Keywords

Veterinary SoftwareHealthcare SoftwareSaaSInternational Company ExperienceSales and Marketing Collaboration

About the role

Key responsibilities & impact

Act as the main support contact for customers using Provet veterinary practice management software
Provide efficient, high-quality support that meets agreed targets and service levels
Troubleshoot appointments, online booking, rescheduling, and cancellations
Support client and patient records, consultations, clinical notes, clinical AI tools, and client communication
Assist with referrals and patient flow in veterinary clinics
Build relationships with customer stakeholders
Own escalations and complex cases through resolution
Develop support best practices independently and collaboratively
Collaborate with Sales, Marketing, Implementation, and Product Development
Participate in sales, marketing, implementation, and product development tasks as needed
Set and contribute to individual, team, business-unit, and company OKRs

Requirements

What you’ll need

Experience working in a fast-growing, global SaaS company is ideal but not mandatory
Experience in the veterinary field is ideal but not mandatory
Previous receptionist experience could help
Knowledge of appointment scheduling and shifts
Experience supporting customers in a B2B software (SaaS) environment
Experience in healthcare or veterinary software is a plus
Ability to manage multiple customers and priorities simultaneously
Fluent spoken and written English required
One additional language, ideally Spanish, Portuguese, or a Nordic language
Prior experience working in an international company
Ability to work independently and collaboratively
Customer satisfaction and support-target performance experience

Benefits

Comp & perks

Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using
Frequent company events
Talented colleagues from around the world
Remote-first work from home or offices/collaboration hubs