Customer Service Associate

Nordic Naturals

. Process specialty orders throughout the department, including EDI orders and Customer Education orders .

Posted 9/17/2026full-timeWatsonville • California • United StatesJuniorMid-Level💰 $21 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in processing specialty and EDI orders, managing invoicing, and collaborating with accounting for account cleanup. Proficient in MS Office applications, particularly Excel, with strong attention to detail and effective communication skills.

Highest-signal resume keywords

EDI Order ProcessingInvoicing ManagementMS Excel ProficiencyAttention to DetailBusiness Writing Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Specialty Order ProcessingEDI System SoftwareInvoicingOrder EntryReturns ManagementCredits ManagementAccount CleanupMS Word ProficiencyMS PowerPoint ProficiencyMultitasking

Soft Skills

Effective CommunicationIndependent WorkAttention to DetailPrioritizationTime Management

Certifications & Qualifications

BA/BS in Business, Science, or Related Field

Industry Keywords

Key Account ManagementCustomer Education OrdersPromotional OrdersSales Order Management

About the role

Key responsibilities & impact

Process specialty orders throughout the department, including EDI orders and Customer Education orders
Process Key Account promotional orders and Specialty Customer orders
Process invoices through EDI system software for designated Key Accounts
Close open sales orders left open for low-inventory items
Cross-train across multiple department areas to provide backup for order entry, returns, and credits
Work with the Accounting Department on account cleanup, open items, invoicing, and credits
Support department staff as needed
Provide miscellaneous administrative and project support
Perform all other assigned duties

Requirements

What you’ll need

Ability to process specialty orders, EDI orders, Customer Education orders, Key Account promotional orders, and Specialty Customer orders
Experience with EDI system software for invoicing designated Key Accounts
Ability to close open sales orders for low-inventory items
Ability to cross-train in order entry, returns, and credits
Ability to work with Accounting on account cleanup, invoicing, and credits
Intermediate MS Word proficiency
Advanced MS Excel proficiency
Intermediate-level or higher MS PowerPoint proficiency
Business writing skills
BA/BS in Business, Science, or related field, or 4 years of experience in a related field, or equivalent combination of education and experience
Ability to work independently and manage obligations without direct supervision
Effective spoken and written communication skills
Strong attention to detail and ability to enter orders with minimal errors
Ability to multitask, prioritize, and maintain various daily tasks