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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in change management and program management, with a focus on developing and executing deployment strategies, readiness assessments, and communication plans. Proficient in influencing stakeholders and driving the adoption of new processes and technologies.
Highest-signal resume keywords
Change ManagementProgram ManagementOrganizational Change Management CertificationAI-FluencyProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Change Impact AssessmentDeployment Strategy DesignReadiness PlanningAdoption MeasurementGovernance Frameworks
Soft Skills
Problem SolvingNegotiationFacilitationInfluencing Without AuthorityCommunication Skills
Tools & Technologies
Microsoft PowerPointMicrosoft ExcelMicrosoft WordMicrosoft VisioMicrosoft SharePoint
Certifications & Qualifications
Organizational Change Management Certification
Industry Keywords
Change Management FrameworksDeployment PlaybooksStakeholder EngagementCross-Functional CollaborationOrganizational Impact Assessment
About the role
Key responsibilities & impact- Lead change-management and deployment strategies that bring the CARE Service Model to life
- Own and evolve CARE’s change-management capability, including frameworks, standards, tools, templates, governance, deployment playbooks, and best practices
- Design deployment strategies and actionable implementation, readiness, adoption, and sustainment plans
- Partner with business leaders to assess organizational impacts, identify readiness needs, and develop deployment approaches
- Establish deployment governance, readiness reviews, decision points, and accountability structures
- Maintain a portfolio view of organizational change, including dependencies, audience impacts, deployment timing, change saturation, and risk
- Lead change-impact assessments and readiness planning across people, process, technology, knowledge, and ways of working
- Develop and execute communication, engagement, learning, sponsor, and leadership enablement strategies
- Define and measure readiness, adoption, deployment effectiveness, and business outcomes
- Monitor deployment health and lead stabilization and sustainment activities
- Coach leaders, program teams, and business partners on change-management practices
- Facilitate cross-functional working sessions, governance forums, and decision discussions
- Produce executive-ready reporting, recommendations, and decision support materials
- Influence leaders, initiative owners, and enterprise partners without direct authority
- Drive successful adoption and sustained implementation of new capabilities, processes, technologies, and ways of working
Requirements
What you’ll need- 3-5+ years of program management, organizational change management, customer experience, or equivalent experience
- Bachelor’s degree in a related field or equivalent experience preferred
- Relevant organizational change management or program management certification is a plus
- AI-fluency with the ability to assess organizational impacts and develop readiness, adoption, and change-management strategies
- Proven project management and oversight capabilities
- Demonstrated problem solving, negotiation and facilitation skills
- Ability to work effectively in a fast moving, multi-project team environment
- Proficient in Microsoft applications (PowerPoint, Excel, Word, Visio, SharePoint)
- Superior verbal and precise written communication skills
Benefits
Comp & perks- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
- Performance-based incentives/bonuses may be available
- 401k
- PTO accruals
- Holidays