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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical program management, leading cross-functional initiatives, and driving platform adoption through effective change management and stakeholder engagement. Proficient in developing metrics and reporting frameworks that influence leadership decisions and enhance organizational capabilities.
Highest-signal resume keywords
Technical Program ManagementData Analytics Platform AdoptionChange Management (Prosci/ADKAR)Stakeholder CommunicationMentoring Program Managers
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cross-Functional Program LeadershipBuilding Adoption MetricsData Pipeline FamiliarityAgile DeliveryWaterfall DeliveryOrganizational Change ManagementQuantitative AnalysisLegacy Tool RetirementBI Tools ExperienceScorecard Development
Soft Skills
Excellent CommunicationInfluencing Without AuthorityStakeholder ManagementRisk AnticipationMentoring
Tools & Technologies
Portfolio Management ToolsCollaboration ToolsData Analytics PlatformsSemantic Layers
Industry Keywords
Retail BackgroundTechnology ModernizationBusiness InsightsCustomer SuccessOperational Rhythm
About the role
Key responsibilities & impact- Own Business Insights business-partner success, including platform adoption, data trust, and reducing effort to obtain answers
- Own rollout readiness, customer-success deliverables, success measures, and the operating rhythm
- Partner with Product, Engineering, Analytics, and business leaders while leading without formal authority
- Define readiness criteria across data, tooling, training, support, and communications
- Own integrated rollout plans and sequencing across business domains
- Make go/no-go decisions at rollout gates and escalate conflicts between evidence and plans
- Develop onboarding playbooks, adoption and enablement plans, support models, escalation paths, and legacy-report transition plans
- Build scorecards, set baselines and targets, measure partner burden, and translate qualitative goals into metrics
- Manage day-to-day rollout and adoption relationships with business domains
- Translate the Business Insights vision into quarterly plans with owners, milestones, and measures
- Establish governance, reviews, checkpoints, and reporting cadences
- Lead change management through communications, training, and adoption tracking
- Anticipate risks, manage cross-functional dependencies, and escalate systemic issues
- Mentor program managers and cross-functional partners
Requirements
What you’ll need- Bachelor's or Master's degree in Business, Computer Science, Engineering, or a related field; suitable combinations of education, experience, and training accepted
- 10+ years in technical program management, leading large-scale, cross-functional programs
- Experience leading adoption or migration of a data, analytics, or BI platform, including retiring legacy tools without disrupting the business
- Track record of building adoption and success metrics and reporting that leadership acts on
- Experience leading partner- or customer-facing rollouts and managing partner expectations when plans change
- Experience leading organizational change management (Prosci/ADKAR or equivalent)
- Excellent communication and stakeholder skills, with proven influence without formal authority
- Strong analytical and quantitative skills
- Familiarity with data and analytics platforms, including data pipelines, semantic layers, and BI tools
- Experience with waterfall and agile delivery, and portfolio and collaboration tools
- Experience mentoring program managers and building organizational capability
- Preferred: retail background; experience with large-scale technology modernization
Benefits
Comp & perks- Medical/Vision insurance
- Dental insurance
- Retirement plan / 401k
- Paid Time Away / PTO accruals
- Holidays
- Life insurance
- Disability insurance
- Merchandise discount
- EAP resources
- Performance-based incentives/bonuses may be eligible