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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing endpoint and mobile platforms, including Microsoft Intune and Configuration Manager, while leading cross-functional teams and driving continuous improvement initiatives. Proficient in incident response, vulnerability remediation, and managing business-critical systems with a focus on operational excellence.
Highest-signal resume keywords
Microsoft IntuneConfiguration ManagerVulnerability RemediationIncident ResponseServiceNow
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems EngineeringPlatform EngineeringEnd-User ComputingFirmware Update ManagementCross-Functional Project LeadershipKPI Definition and QuantificationBudget ManagementVendor Relationship ManagementRuggedized Device ManagementOperating Systems Management
Soft Skills
Team DevelopmentCoachingLeadershipCommunicationCollaboration
Tools & Technologies
Active DirectoryAzureAzure Virtual DesktopAtlassianMicrosoft 365SlackAI Productivity Tooling
Industry Keywords
Endpoint ManagementMobile PlatformsAudit ReadinessCompliance ProgramsChange Management
Tech Stack
Tools & technologiesAndroidAzureiOSMacOSServiceNow
About the role
Key responsibilities & impact- Lead engineers who build, secure, and operate employee devices and platforms
- Own the roadmap for endpoint and mobile platforms, including Microsoft Intune, Configuration Manager, OS and application lifecycle, hardware refresh, and virtual desktop
- Lead the engineering framework for store and supply chain handheld fleets, including vendor evaluation, pilots, enrollment, and firmware updates
- Own the roadmap for ServiceNow, Atlassian, Microsoft 365, Slack, and collaboration platforms
- Use scripting, APIs, and automation to remove manual work and shorten feedback loops
- Drive vulnerability remediation, patching, and audit readiness across endpoints and servers
- Lead incident response for platform outages, root cause analysis, and follow-through
- Partner with security, hardware, supply chain, program, product, and business teams on ownership, governance, change decisions, and OKRs
- Keep leadership informed on priorities, risks, and outcomes
- Manage budget, licensing, vendor renewals, and cost reduction
- Hire, coach, and develop engineers
Requirements
What you’ll need- BA/BS in Computer Science or a closely related field, or equivalent practical experience
- 8+ years of experience in systems, platform engineering, or end-user computing
- 5+ years leading and developing teams
- Deep experience managing fleets across Windows, macOS, iOS, and Android
- Hands-on knowledge of Microsoft Intune and Configuration Manager
- Experience with ruggedized or purpose-built devices and firmware update management
- Experience owning and operating business-critical systems, including incident response and RCA
- Experience running vulnerability remediation, patching, and audit or compliance programs
- Experience with ServiceNow for incident, problem, change, and asset management
- Experience with Active Directory, Azure, and identity platforms
- Record of leading large cross-functional projects and platform migrations
- Record of continuous improvement, including defining and quantifying KPIs
- Experience managing budgets, licensing, and vendor relationships
- A plus: Azure Virtual Desktop, enterprise collaboration platforms, Atlassian administration, and AI productivity tooling
Benefits
Comp & perks- Medical/Vision
- Dental
- Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount
- EAP Resources
- Performance-based incentives/bonuses may be available
- 401k
- PTO accruals
- Holidays