Senior General Liability Claims Analyst

Nordstrom

. Independently manage and adjust a wide range of general liability claims, including customer injury, property damage, and product liability matters .

Posted 10/8/2026full-timeSeattle • Washington • United StatesSenior💰 $80,000 - $132,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing general liability claims, including investigation, evaluation, negotiation, and administration, while providing exceptional customer service in a self-insured environment. Possesses strong analytical, organizational, and communication skills to effectively handle a high-volume case load and collaborate with cross-functional teams.

Highest-signal resume keywords

General Liability Claims ManagementCustomer Service ExperienceInvestigation and Evaluation SkillsMicrosoft Office ProficiencyAnalytical and Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

General Liability ClaimsInvestigationEvaluationNegotiationClaims AdministrationTort KnowledgeContract/Indemnity KnowledgeInsurance IssuesMedical TerminologyLegal Terminology

Soft Skills

Excellent Communication SkillsTime ManagementTeam CollaborationJudgment and ResponsibilityTrustworthiness

Tools & Technologies

Microsoft OfficeOutlookRisk Management SystemsClaims Management SystemsLegal Document Management Systems

Industry Keywords

Self-InsuredSelf-Administered ClaimsRetail Service EnvironmentConfidential Information HandlingHigh Ethical Standards

About the role

Key responsibilities & impact

Independently manage and adjust a wide range of general liability claims, including customer injury, property damage, and product liability matters
Provide customer service in a self-insured and self-administered claims environment
Handle all aspects of claims, including investigation, evaluation, negotiation, and administration
Support attorney-represented pre-litigation claims
Assist with claims-related support, investigations, regulatory matters, subpoenas, discovery, and invoicing
Work cross-functionally with internal teams and external stakeholders

Requirements

What you’ll need

Minimum of 7+ years of experience as a general liability claims analyst/examiner
Minimum of 5+ years of experience working in customer service
Knowledge of tort, contract/indemnity and insurance issues, as well as medical and legal terminology
Prior experience with self-insured, self-administered employer preferred
Strong computer skills with general understanding of Microsoft Office and Outlook, and other Risk Management or claims or legal document management systems
Excellent oral and written communication skills
Understanding of retail and the service environment of Nordstrom
Ability to take responsibility and exercise good judgment consistent with Nordstrom’s high ethical standards
Ability to work effectively in a team environment and establish working relationships with colleagues
Excellent time-management skills, ability to manage a high-volume case load and meet deadlines in a fast-paced environment
Proven analytical and organizational skills with robust attention to detail
Strong Professional, trustworthy, and reliable
Ability to handle confidential information with respect and integrity
Expert in working in a team environment and independently investigation skills

Benefits

Comp & perks

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
Performance-based incentives/bonuses may be eligible
401k
PTO accruals
Holidays