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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading product management teams to develop AI-native shopping experiences, focusing on search, recommendations, and personalization. Proven ability to define multi-year strategies, establish KPIs, and collaborate across various functions to enhance customer journeys.
Highest-signal resume keywords
AI-Native Shopping Experience DevelopmentSearch and Recommendations ExpertiseTeam Leadership and CoachingA/B Testing and ExperimentationCustomer Insight Translation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementSearch OptimizationConversational AIPersonalization TechniquesData AnalysisMachine Learning EvaluationCustomer Journey MappingKPI DefinitionDigital OptimizationUX Design Principles
Soft Skills
Strong CommunicationCustomer-First MindsetTeam InspirationAdaptability to ChangeCollaboration
Tools & Technologies
AI ToolsData Science CollaborationThird-Party Technology IntegrationDigital Merchandising PlatformsExperimentation Tools
Certifications & Qualifications
Bachelor's Degree in ITBachelor's Degree in Computer ScienceBachelor's Degree in Data Science
Industry Keywords
EcommerceProduct DiscoveryCustomer EngagementDigital StrategyInnovation
About the role
Key responsibilities & impact- Own the discovery experience across Nordstrom and Nordstrom Rack, including homepage, search, browse, and product pages
- Lead a team of product managers covering discovery experience, search and agentic shopping, search and browse foundations, digital optimization, and experimentation
- Define the multi-year discovery strategy and roadmap
- Communicate the roadmap vision to partners and senior leaders
- Build AI-native shopping experiences, including search summaries, product-page prompts, and virtual try-on
- Define personalization and relevance using catalog and customer understanding
- Partner with Creative, Design, and Research on end-to-end customer journeys
- Use editorial voice, content, and imagery to tell the brand story
- Establish ML/AI evaluation approaches and determine readiness of models and AI features
- Collaborate with Engineering, Data Science, Design, Digital Merchandising, Marketing, Stores, and third-party technology partners
- Coach product managers and help the team adopt new ways of working
- Define KPIs including conversion, engagement, and customer satisfaction, and iterate quickly
Requirements
What you’ll need- Candidates must be available to work in office at the Nordstrom corporate headquarters a minimum of 4 days/week
- Hands-on experience in search, recommendations, and/or conversational AI, including query understanding, retrieval, ranking, personalization, and LLM-powered or agentic experiences
- Ability to evaluate ranking, retrieval, and LLM output
- Experience working with third-party technology providers to ship AI-powered experiences
- Fluency in A/B testing and experimentation
- Technical grounding to partner effectively with Data Science and Engineering
- Strong UX instincts and an eye for taste
- Track record of translating customer insight into product requirements with design and research
- Customer-first mindset with examples of customer-focused tradeoffs
- Active use of AI tools in product work
- Experience leading teams through change
- 8+ years in product management
- 3+ years managing product managers
- Ideally experience in technology or ecommerce
- Ability to inspire and develop strong teams
- Proven results in a fast-paced, innovative environment
- Strong written and verbal communication, including with senior leaders
- Bachelor's degree in IT, Computer Science, Data Science, or related experience
Benefits
Comp & perks- Medical/Vision
- Dental
- Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount
- EAP Resources
- Performance-based incentives/bonuses may be available
- 401k
- PTO accruals
- Holidays