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About the role
Key responsibilities & impact- Support and own a core operations process, such as Inbound, Outbound, Reverse, or ICQA
- Own business configurations for the Warehouse Management System for the core operations process
- Collaborate with Operations, Product, Technology, Engineering, Inventory, and other cross-functional partners to shape, design, and implement future systems capabilities
- Define program vision with stakeholders and establish goals, success metrics, roles, and responsibilities
- Represent facility day-to-day activities and define how functions should operate on the ground
- Advocate for end-user experience throughout Design, Implementation, and Hypercare
- Support training, documentation, requirements, and change management
- Support business requirements and user acceptance scenarios and assess options for network standardization
- Partner with cross-functional teams and business stakeholders from ideation through execution
- Identify and escalate issues and risks, capture impact information, and determine resolution next steps
- Gather, interpret, and analyze data to inform program delivery decisions
- Ensure program and project milestones are met and raise concerns affecting scope, timeline, or budget
Requirements
What you’ll need- 4-year degree in Supply Chain, or related field
- 8+ years of Program Management experience
- 5+ years of Operations experience
- Experience implementing and configuring a Warehouse Management System such as Manhattan Active
- Strong organizational, analytical, problem solving, change and project management skills
- Up to 40% travel required
- Experience managing stakeholder relationships
- Ability to track and maintain multiple projects and deliverables
- Strong partnership and relationship development skills
- Excellent presentation and verbal communication skills
- Expert knowledge of program management principles
- Demonstrated track record of making programmatic recommendations that enable the business to achieve goals
- Proven ability to excel and lead by example in a fast paced and continuously evolving environment
- Strong and effective written and verbal communication across a range of audiences and stakeholders
- Ability to navigate through ambiguity
- Ability to collect data, analyze, and summarize conclusions
Benefits
Comp & perks- Medical/Vision
- Dental
- Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount
- EAP Resources
- Performance-based incentives/bonuses may be available
- 401k
- PTO accruals
- Holidays
- Benefits eligibility may apply based on location, job level, classification, and length of employment