Senior Customer Experience Specialist, Spanish-speaking

Norit Activated Carbon

. Serve as the primary point of contact for customer inquiries and issues .

Posted 9/30/2026full-timeRiga • LatviaSenior💰 €2,000 - €2,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Experience management, including order processing, issue resolution, and customer satisfaction analysis. Proficient in CRM and ERP systems, with strong communication skills and a customer-first mindset.

Highest-signal resume keywords

Customer Experience ManagementCRM Systems ProficiencyERP Systems ProficiencyBilingual in English and SpanishOrder Processing and Issue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingIssue ResolutionData AnalysisDemand ForecastingContract ManagementCustomer Feedback ManagementService Quality ImprovementStandard Operating Procedures DevelopmentLogistics CoordinationCustomer Master Data Management

Soft Skills

Excellent CommunicationProblem-SolvingStrong Sense of OwnershipCustomer-First MindsetCuriosity and Desire to Learn

Certifications & Qualifications

University Degree in Business Administration or Logistics

Industry Keywords

Global ManufacturingTransportationLogisticsProductionISO Procedures

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary point of contact for customer inquiries and issues
Handle end-to-end order processing, issue resolution, and customer updates
Coordinate with internal departments and production sites to ensure smooth shipment and delivery logistics
Maintain customer master data and enter orders into CRM and ERP systems; act as secondary approver where needed
Lead or participate in cross-functional service-quality, efficiency, and customer-satisfaction improvement projects
Analyze customer behavior, preferences, complaints, and feedback; identify trends and propose improvements
Deliver reports and dashboards on order status and customer satisfaction
Register customer feedback and complaints in CRM and follow through to resolution
Work with Sales Managers on demand and revenue forecasting and management for assigned accounts
Coordinate tenders and review RFQs, clarify requirements, provide pricing, and define contract terms
Become an SME in one or more Customer Experience areas; support training and mentoring of less-experienced team members
Build competence across several customer portfolios for effective backup
Generate leads with potential customers and coordinate follow-up with Sales Managers and the Applications team
Adhere to internal policies, safety standards, regulatory requirements, and ISO procedures

Requirements

What you’ll need

Previous experience in Customer Experience or Service in comparable GBS organization or companies in transportation, logistics or production segments
Fluency in English and Spanish language
Previous experience with CRM and ERP systems
University Degree, ideally in Business Administration, Logistics or similar; current students may also apply
Strong sense of ownership and reliable end-to-end handling of customer orders
Excellent communication and problem-solving skills with a customer-first mindset
Technically curious, with the ability to understand NORIT's product capabilities and applications
Desire to apply past experience in forming standard operating procedures and becoming SME in one or more Customer Experience areas
Curiosity and desire to advance knowledge about commercial operations in a global manufacturing company

Benefits

Comp & perks

Health and accident insurance starting from first employment day
Variable allowances
Extra days off for special life events
Company-organized events
Educational support
Eligibility to annual bonus scheme
Hybrid work environment with 2 days in the office required
Entrepreneurial environment where you will be able to shape SOPs
Opportunity to expand your cross-cultural working experience by partnering with colleagues across all NORIT locations