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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client portfolio management, revenue forecasting, and account growth strategies, with a strong focus on building executive relationships and leading customer success teams. Proficient in financial analysis, contract negotiation, and enhancing service quality in technology-driven environments.
Highest-signal resume keywords
Client Portfolio ManagementRevenue ForecastingAccount Growth StrategiesTeam LeadershipContract Negotiation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue ForecastingProject Margin AnalysisP&L ManagementContract NegotiationAccount Planning
Soft Skills
Relationship BuildingCoachingProblem SolvingCommunication
Tools & Technologies
CRM Systems
Industry Keywords
Client SuccessAccount LeadershipIT ServicesSoftware Engineering ServicesDigital Consulting
About the role
Key responsibilities & impact- Own and grow Nortal's portfolio of US clients by 10–15%+ annually
- Lead Customer Success Managers and serve as senior relationship holder for client leaders
- Own the portfolio's revenue forecast and margin
- Manage US client accounts and grow each account to $20M+ in annual revenue
- Identify expansion opportunities across business units, stakeholders, and service lines
- Build annual growth plans for each account
- Lead renewals, contract extensions, and rate negotiations
- Coach CSMs, set goals, and review progress monthly
- Improve account planning, business reviews, and CRM usage
- Build executive relationships and expand client networks
- Partner with Delivery and Technology to protect service quality
- Resolve client issues and run quarterly business reviews
- Track project and account margins
- Partner with Finance on monthly forecasting, budgets, and pricing decisions
Requirements
What you’ll need- 5+ years in a similar client services, account leadership, or client success leadership role at a technology company (IT services, software engineering services, or digital consulting)
- Record of growing an existing client portfolio with direct ownership of revenue targets
- Experience leading a team
- Experience managing US enterprise clients from LATAM, with nearshore or global delivery teams
- Financial skills in revenue forecasting, project margin, P&L, pricing, and contract negotiation
- Availability to travel regularly to the United States
- Advanced English level required
- Enjoy meeting people, building relationships, and maintaining them over time
Benefits
Comp & perks- Competitive USD salary
- Full remote work, with coworking spaces across LATAM if you want to meet the team in person
- Paid time off under your country's rules, at full salary
- National holidays
- Sick leave
- A yearly refundable credit for health and well-being
- A day off for your birthday
- Autonomy and no micromanagement
- People Care team support with time off and wellness