Customer Success Manager

Nortek Data Center Cooling

. Serve as the primary point of contact for customer order fulfillment and delivery-related activities .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer order fulfillment, relationship management, and cross-functional collaboration to ensure timely delivery and customer satisfaction. Proficient in analyzing performance metrics and implementing improvements to enhance service quality and operational efficiency.

Highest-signal resume keywords

Customer Order FulfillmentCross-Functional CollaborationAnalytical Problem-SolvingERP Systems ProficiencyCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ManagementSupply Chain OperationsProject ManagementData AnalysisDemand Planning

Soft Skills

Relationship BuildingInfluencing SkillsVerbal CommunicationWritten CommunicationPresentation Skills

Tools & Technologies

ERP SystemsMicrosoft OfficeReporting ToolsSAPOracle

Industry Keywords

Customer SuccessManufacturingIndustrial EquipmentHVACData Center

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Serve as the primary point of contact for customer order fulfillment and delivery-related activities
Build trusted relationships with customer stakeholders, general contractors, sourcing teams, and project teams
Lead recurring customer meetings to communicate schedules, risks, opportunities, and action plans
Manage customer demand schedules and order activity to ensure accurate and timely fulfillment
Coordinate customer pull-in and push-out requests while balancing operational requirements
Ensure customer orders are entered, validated, and confirmed promptly
Partner with internal planning and operations teams to maintain accurate delivery schedules and support on-time performance goals
Collaborate with Supply Chain, Manufacturing, Logistics, Planning, and Field Service teams to support customer commitments
Identify potential risks affecting delivery, commissioning, or customer satisfaction and drive resolution plans
Facilitate communication across internal and external stakeholders to ensure alignment and accountability
Support delivery readiness, commissioning coordination, and customer handoff activities
Monitor customer performance metrics, supplier scorecards, and operational KPIs
Analyze trends, identify improvement opportunities, and implement corrective actions
Gather and communicate customer feedback to drive service improvements and strengthen long-term partnerships
Support Quarterly Business Reviews through data analysis, presentation development, and customer-facing discussions

Requirements

What you’ll need

Bachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field
3+ years of experience in customer success, account management, project management, supply chain, order management, operations, or a related customer-facing role
Strong ability to build relationships and influence cross-functional teams
Excellent verbal, written, and presentation skills
Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment
Strong analytical and problem-solving capabilities
Proficiency with ERP systems, reporting tools, and Microsoft Office applications
Preferred: Experience supporting customers in manufacturing, industrial equipment, HVAC, or data center environments
Preferred: Exposure to demand planning, supply chain operations, or customer fulfillment processes
Preferred: Experience leading customer business reviews and executive-level communications
Preferred: Familiarity with ERP platforms such as SAP, Oracle, Infor, or Microsoft Dynamics

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
Flexible Spending Account (FSA)
Health Savings Account (HSA)
401(k) Plan with company contributions
Significant career development opportunities
Equal employment opportunity