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Field Service Technician II
Nortek Data Center Cooling. Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects .
About the role
Key responsibilities & impact- Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects
- Review work orders, blueprints, schematic diagrams, and related materials to determine tasks, tools, equipment, and parts needed for installation or repair
- Manage challenging jobs to mitigate impact on customers’ buildings and experiences while minimizing the company’s financial burden
- Work with building owners, general and mechanical contractors, engineers, and local servicing contractors
- Consult with engineering and manufacturing personnel to resolve unusual system operation and maintenance problems
- Provide superior customer service to internal and external customers while maintaining a professional appearance and demeanor
- Advise management regarding customer satisfaction, product performance, and product improvement suggestions
Requirements
What you’ll need- High school diploma or equivalent
- Three to five years’ experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred
- Ability to travel ~85% of the time to various job sites for commissioning and warranty work
- Superior analytical skills and attention to detail
- Ability to read and interpret blueprints, plans, and manuals
- Ability to stay on project through root cause analysis
- Excellent customer service skills with desire to exceed internal and external customer expectations
- Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery
- Trade/technical school or certification a plus
- Product experience with industrial HVAC equipment or similar electromechanical products preferred
- Strong experience in Microsoft Excel and Word
- Intermediate experience with commercial projects
- Building automation experience a plus
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) Plan with company contributions