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Field Service Technician II
Nortek Data Center Cooling. Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HVAC servicing and electromechanical systems, with strong analytical skills for troubleshooting and root cause analysis. Proven ability to manage projects independently while delivering exceptional customer service and maintaining professional standards.
Highest-signal resume keywords
HVAC ServicingInstallation And MaintenanceBlueprint InterpretationCustomer Service ExcellenceMicrosoft Excel And Word
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
InstallationTroubleshootingRoot Cause AnalysisAttention To DetailElectromechanical ExperienceBuilding AutomationProject ManagementParts Delivery Follow-UpCommercial Projects ExperienceData Center Cooling
Soft Skills
Analytical SkillsProfessional DemeanorIndependent WorkCustomer Satisfaction FocusCommunication Skills
Certifications & Qualifications
Trade/Technical School Certification
Industry Keywords
Mechanical EquipmentElectrical EquipmentSchematic DiagramsEngineering ConsultationService ManagementBuilding Owners CollaborationContractor CoordinationWarranty WorkCustomer Experience ManagementProduct Improvement
About the role
Key responsibilities & impact- Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects
- Review work orders, blueprints, schematic diagrams, and related materials to determine tasks, tools, equipment, and parts needed for installation or repair
- Manage challenging jobs to mitigate impact on customers’ buildings and experiences while minimizing the company’s financial burden
- Work with building owners, general and mechanical contractors, engineers, and local servicing contractors
- Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance
- Provide superior customer service to internal and external customers while maintaining a professional appearance and demeanor
- Advise management regarding customer satisfaction, product performance, and product improvement suggestions
Requirements
What you’ll need- High school diploma or equivalent
- Three to five years’ experience in installation, maintenance, and troubleshooting
- HVAC servicing or similar electromechanical experience preferred
- Ability to travel ~85% of the time to various job sites for commissioning and warranty work
- Superior analytical skills and attention to detail
- Ability to read and interpret blueprints, plans, and manuals
- Ability to stay on project through root cause analysis
- Excellent customer service skills with desire to exceed internal and external customer expectations
- Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians
- Ability to follow up on parts delivery
- Trade/technical school or certification a plus
- Product experience with industrial HVAC equipment or similar electromechanical products preferred
- Strong experience in Microsoft Excel and Word
- Intermediate experience with commercial projects
- Building automation experience a plus
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- Flexible spending account (FSA)
- Health savings account (HSA)
- 401(k) Plan with company contributions