Field Support Technician

North Country Business Products

. Learn POS systems through a comprehensive training program .

Posted 9/23/2026full-timeMadison • Wisconsin • United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates hands-on technical support capabilities, including troubleshooting hardware, software, and networking issues. Proficient in installing and deploying retail systems while maintaining critical inventory systems.

Highest-signal resume keywords

Technical TroubleshootingNetworking ConceptsPOS System InstallationClient SupportInventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingComputer HardwareNetworkingWi-FiEthernetIP AddressesRoutersSwitchesPOS SystemsInstallation

Soft Skills

Self-MotivatedProblem-SolverHands-On Support

Tools & Technologies

Retail SystemsPayment SystemsCheckout Lanes

Certifications & Qualifications

Valid Driver's License

Industry Keywords

GroceryHospitalityConvenience StoreRestaurant Technology

About the role

Key responsibilities & impact

Learn POS systems through a comprehensive training program
Troubleshoot hardware, software, and networking issues remotely and on-site
Install and deploy retail systems
Travel to client sites using a company vehicle
Provide hands-on, on-site support for grocery, hospitality, convenience, and restaurant businesses
Lead installation projects from delivery through documentation
Maintain critical inventory systems
Support checkout lanes, payment systems, and restaurant and convenience store technology

Requirements

What you’ll need

Hands-on computer and technology experience
Experience or familiarity with IT, networking, Wi-Fi, computer hardware, and basic technical troubleshooting is a plus
Valid driver's license with a clean record
Self-motivated problem-solver able to troubleshoot issues independently
Understanding of basic networking concepts, including Ethernet, Wi-Fi, IP addresses, routers, switches, and connectivity issues
Comfortable providing hands-on technical support at client locations

Benefits

Comp & perks

Company vehicle provided
Comprehensive training program
Employee Stock Ownership Plan (ESOP) eligibility after 6 months
Share in company success and profits
Career growth and unlimited advancement potential
Mix of fieldwork and office support
100% employee-owned company