Field Support Technician

North Country Business Products

. Learn POS systems through a comprehensive training program .

Posted 9/23/2026full-timeDuluth • Minnesota • United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates hands-on technical support capabilities, with a strong understanding of networking fundamentals and experience in troubleshooting hardware and software issues. Proficient in installing and deploying retail systems while maintaining critical inventory systems.

Highest-signal resume keywords

Hands-On Technical SupportNetworking FundamentalsTroubleshooting Hardware IssuesInstallation and Deployment of Retail SystemsValid Driver's License

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical TroubleshootingComputer HardwareNetworkingWi-FiEthernetIP AddressesRoutersSwitchesSystem InstallationInventory Management

Soft Skills

Self-MotivatedProblem-SolverIndependent Troubleshooting

Industry Keywords

POS SystemsRetail SystemsGroceryHospitalityConvenienceRestaurantClient SupportOn-Site SupportProject LeadershipDocumentation

About the role

Key responsibilities & impact

Learn POS systems through a comprehensive training program
Troubleshoot hardware, software, and networking issues remotely and on-site
Install and deploy retail systems
Travel to client sites using a company-provided vehicle
Provide hands-on, on-site support for grocery, hospitality, convenience, restaurant, and retail businesses
Restore business operations when systems go down
Lead installation projects from delivery through documentation
Maintain critical inventory systems

Requirements

What you’ll need

Hands-on computer and technology experience
Experience or familiarity with IT, networking, Wi-Fi, computer hardware, and basic technical troubleshooting is a plus
Valid driver's license with a clean record
Self-motivated problem-solver able to troubleshoot issues independently
Understanding of networking fundamentals, including Ethernet, Wi-Fi, IP addresses, routers, switches, and connectivity issues
Comfortable providing hands-on technical support at client locations

Benefits

Comp & perks

Company vehicle provided
Comprehensive training program
Employee Stock Ownership Plan (ESOP) eligibility after 6 months
Shared profits and wealth building through ownership
Career growth and unlimited advancement potential
Mix of fieldwork and office support