Case Manager

North West Regional College (NWRC)

. Assist clients in developing plans of care that support living at home with health and safety .

Posted 10/9/2026full-timeBellingham • Washington • United StatesJunior💰 $31 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing tailored care plans, assessing client needs, and coordinating comprehensive services for vulnerable populations. Strong interpersonal communication and advocacy skills are essential for engaging with diverse communities and ensuring effective support.

Highest-signal resume keywords

Care Management ExperienceClient Advocacy SkillsBilingual or Bicultural ExperienceAIRS CertificationT-CARE Assessor Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care Plan DevelopmentClient AssessmentProblem-SolvingDocumentation SkillsTime Management

Soft Skills

Interpersonal CommunicationOrganizationSensitivity and AssertivenessRelationship BuildingConflict Resolution

Tools & Technologies

DSHS Information Systems

Certifications & Qualifications

AIRS CertificationT-CARE Assessor CertificationMotivational InterviewingMental Health First AidCommunity Health Worker Training

Industry Keywords

Social ServicesLong-Term SupportVulnerable AdultsCommunity EngagementCultural Competency

About the role

Key responsibilities & impact

Assist clients in developing plans of care that support living at home with health and safety
Conduct annual and as-needed home visits
Assess clients’ care needs
Develop tailored care plans reflecting client preferences and priorities
Coordinate caregiving, nursing, meals, medical equipment, and other needed services
Collaborate with community partners to create holistic, comprehensive care strategies
Continuously monitor and adjust care plans throughout the year
Ensure clients receive appropriate support
Work with the Care Management Program Supervisor to develop a schedule balancing regular in-person office time and optional remote work

Requirements

What you’ll need

Four years of paid, full-time, on-the-job social service experience providing care management and long-term support and services to vulnerable adults, plus a high school diploma or equivalent; OR
Three years of paid, full-time, on-the-job social service experience providing one-on-one, in-person customer service and developing care plans and caseloads, plus a high school diploma or equivalent, with bilingual or bicultural experience; OR
Two years of experience with DSHS information systems used by Case Management staff and college courses, an associate’s degree, or equivalent; OR
Two years of paid, full-time, on-the-job social service experience and a bachelor’s degree; OR
One year of paid, full-time, on-the-job social service experience and a bachelor’s degree in social services, behavioral or health sciences; OR
Social service experience and a master’s degree
One year full-time equivalent verifiable internship or volunteer social services experience may substitute for one year of paid social service experience
Demonstrated interpersonal communication, interviewing, problem-solving, organization, time management, and documentation skills
Ability to assess client health and functional status, develop care plans, assess caregiver skills, and make recommendations
Client advocacy skills and sensitivity to diverse groups
Effective oral and written communication
Ability to plan, prioritize, and work independently with good judgment and minimal supervision
Ability to establish and maintain effective relationships with coworkers, community agencies, and the public
Ability to defuse difficult situations with sensitivity and assertiveness
Ability to maintain confidentiality
Ability to engage with communities of color, people with disabilities, LGBTQIA+, and other marginalized communities
Understanding of institutional barriers to services
Commitment to fostering belonging for individuals of all ethnicities, genders, ages, and backgrounds
Valid driver's license, vehicle available for work-related travel, and appropriate liability insurance
May be expected to obtain AIRS Certification during the second year of employment
May be expected to obtain T-CARE Assessor Certification within the first six months, based on agency need
May be expected to complete additional training/certifications such as motivational interviewing, communicating in conflict, mental health first aid, or Community Health Worker training

Benefits

Comp & perks

Annual pay increases based on satisfactory performance
Annual cost-of-living adjustments, subject to Governing Board approval
100% employer-paid medical for individual employee plans and up to 95% paid medical for dependent coverage plans
100% employer-paid dental and vision for the employee and eligible dependents
Washington State Public Employees Retirement System (PERS 2 or PERS 3)
100% employer-paid Employee Assistance Program (EAP) for employee and dependents
Life and Long-term Disability insurance, including voluntary buy-up options
Vacation Leave, accrued at 8hrs/month and increasing with longevity
Sick Leave, accrued at 8hrs/month
13 Paid Holidays Annually
3 Paid Wellness Days Annually
Voluntary Flex Spending Plans for health and/or child/elder care
Voluntary Deferred Compensation Program
Alternative Work Schedules
Hybrid Work Environment
4% premium pay offered for Certified Social Services Interpreters
Public Service Loan Forgiveness (PSLF) eligibility