On-Call Case Manager

North West Regional College (NWRC)

. Conduct annual and as-needed home visits to assess clients’ care needs .

Posted 10/9/2026part-timeBellingham • Washington • United StatesJunior💰 $31 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client assessment, care plan development, and advocacy for diverse populations. Proficient in interpersonal communication, problem-solving, and collaboration with community partners to enhance care strategies.

Highest-signal resume keywords

Client AssessmentCare Plan DevelopmentInterpersonal CommunicationSocial Service ExperienceAIRS Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Care ManagementDocumentationClient AdvocacyAssessment of Caregiver SkillsUnderstanding of Institutional Barriers

Soft Skills

Problem-SolvingOrganizationTime ManagementSensitivityAssertiveness

Tools & Technologies

DSHS Information Systems

Certifications & Qualifications

AIRS CertificationT-CARE Assessor Certification

Industry Keywords

Social ServicesLong-Term SupportVulnerable AdultsCommunity EngagementDiverse Groups

About the role

Key responsibilities & impact

Conduct annual and as-needed home visits to assess clients’ care needs
Develop tailored care plans reflecting clients’ preferences and priorities
Collaborate with community partners to create holistic, comprehensive care strategies
Monitor and adjust care plans throughout the year
Coordinate caregiving, nursing, meals, medical equipment, and other needed services
Work with the Care Management Program Supervisor to develop a flexible schedule
Provide support during increased workload, staff vacancies, or other absences

Requirements

What you’ll need

Demonstrated skills in interpersonal communication, interviewing, problem-solving, organization, time management, and documentation of activities
Demonstrated ability to assess client health and functional status, develop appropriate care plans, assess caregiver skills, and make clear recommendations
Demonstrated client advocacy skills and sensitivity to diverse groups
Effective oral and written communication
Ability to plan, prioritize, and work independently with good judgment and minimal supervision
Ability to establish and maintain effective relationships with coworkers, community agencies, and the general public
Ability to defuse difficult situations with sensitivity and assertiveness
High level of confidentiality
Ability to engage with communities of color, people with disabilities, LGBTQIA+, and other marginalized communities
Understanding of institutional barriers to services
Four years of paid, full-time social service experience in care management and long-term support/services to vulnerable adults, plus a high school diploma or equivalent; OR
Three years of paid, full-time social service experience in the specified areas, a high school diploma or equivalent, and bilingual or bicultural experience; OR
Two years of experience with specified DSHS information systems and college courses, an associate’s degree, or equivalent; OR
Two years of paid, full-time social service experience and a bachelor’s degree; OR
One year of paid, full-time social service experience and a bachelor’s degree in social services, behavioral or health sciences; OR
Social service experience and a master’s degree
Internship or volunteer work in social services may substitute for paid social service experience on a one-year full-time-equivalent basis
Valid driver's license, vehicle available for work-related travel, and appropriate liability insurance
May be expected to obtain AIRS Certification during the second year of employment
May be expected to acquire T-CARE Assessor Certification within the first six months and/or complete additional training/certifications

Benefits

Comp & perks

100% Employer paid Employee Assistance Program (EAP) for employee & dependents
Sick Leave, accrued on a pro-rated basis
Alternative Work Schedules
Hybrid Work Environment
Public Service Loan Forgiveness (PSLF) eligibility as a public service organization
Annual pay increase to the next step, subject to satisfactory performance
Annual cost of living adjustments (COLA), subject to Governing Board approval