IT Service Desk Analyst I

Northbridge University English

. Answer support phones and monitor the ticketing system, triaging and solving problems .

Posted 10/31/2026full-timeSan Juan • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in desktop support, network maintenance, and technical guidance while effectively communicating with diverse user groups. Proficient in managing vendor relationships and providing IT production support in educational environments.

Highest-signal resume keywords

Desktop SupportNetwork MaintenanceTechnical GuidanceBilingual CommunicationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Production SupportTicketing System ManagementTechnical TrainingRemote Hands SupportVendor Coordination

Soft Skills

Analytical SkillsVerbal CommunicationWritten CommunicationRelationship Building

Certifications & Qualifications

Associate Degree in Information TechnologyAssociate Degree in Computer Science

Industry Keywords

Client SupportEnd-User SupportInfrastructure TechnologyClassroom TechnologyMeeting Room Technology

About the role

Key responsibilities & impact

Answer support phones and monitor the ticketing system, triaging and solving problems
Extract prioritized tickets and take appropriate action to resolve client issues
Provide technical guidance, advice, and training to system users
Build and maintain positive, constructive partnering relationships with the campus community
Perform IT production support for assigned areas according to documented processes
Perform desk-side support for end-users and provide local remote hands when required by engineers
Support students, faculty, and administrative staff with infrastructure, classroom, and meeting room technology
Coordinate computer support activities with user departments, internal teams, and third-party vendors
Manage and coordinate vendors for technology service delivery
Log customer interactions, detailed ticket information, and resolutions

Requirements

What you’ll need

Associate degree in Information Technology, Computer Science, or related field
Must be able to read, write, and speak English and Spanish
Minimum of 1 year of experience and/or training that includes desktop support, network maintenance, and design
Excellent analytical and problem-solving skills
Strong verbal and written communication skills