Admissions Counselor

Northern Arizona Healthcare

. Verify and collect patient demographic and insurance information in the electronic medical record during scheduling, pre-admit, or admission processes .

Posted 9/18/2026full-timeFlagstaff • Arizona • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, insurance verification, and financial counseling within a medical setting. Proficient in navigating electronic medical records and ensuring compliance with regulations such as EMTALA and HIPAA.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationFinancial CounselingCPT/ICD10 CodingEMTALA and HIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyKeyboarding Speed of 50+ WPMMicrosoft ExcelMicrosoft WordMicrosoft PowerPointInsurance AuthorizationRevenue Cycle ManagementPatient Demographic CollectionFinancial EducationMedical Necessity Checks

Soft Skills

Customer ServiceCommunicationProblem-SolvingAttention to DetailInterpersonal Skills

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

AHCCCSMedicaidMedicareWorkers CompCPT CodingICD10 CodingPatient ConfidentialityFinancial AssistanceAuthorization NotificationsCompliance Regulations

About the role

Key responsibilities & impact

Verify and collect patient demographic and insurance information in the electronic medical record during scheduling, pre-admit, or admission processes
Verify insurance benefits, document coverage and eligibility details, and complete authorization notifications
Secure authorization for surgical/special interventional procedures and inpatient/observation stays
Provide financial education and counseling regarding insurance coverage, financial liability, alternate payer sources, and financial assistance
Register patients, book appointments, enter clinical and insurance data, explain procedures and instructions, and secure required signatures
Perform medical necessity checks and secure ABN documentation
Document patient contacts, orders, insurance verification, financial education, and payments
Initiate and document insurance eligibility, benefits, and authorization requirements
Educate patients on procedure costs, financial assistance, and payment arrangements; collect liabilities and reconcile payments
Provide charge estimates and resolve scheduling, registration, and financial assistance issues
Assist patients with AHCCCS applications and monitor financial counseling follow-up
Handle department calls and act as an expert resource to clinical departments
Coordinate registration, financial counseling, insurance coverage, and benefit-limit information with Nursing Units and Care Management
Monitor and analyze revenue cycle reports and work lists for accuracy, compliance, and completion
Report safety incidents, complete required training, and comply with regulations and company policies

Requirements

What you’ll need

High School Diploma or GED required
2 years in a customer service role required
Proficiency in Microsoft applications (Excel, Word, PowerPoint) required
Understanding of computers and competence in using computers and basic software programs
Associate's Degree preferred
3–5 years of experience in a medical facility, health insurance, or related medical field preferred
Medical Terminology course work preferred
Keyboarding speed of 50+ wpm
Thorough understanding of EMTALA and HIPAA-Privacy Patient Confidentiality regulations
Advanced knowledge of CPT, ICD10 coding, and physician order documentation
Knowledge of Medicare, AHCCCS/Medicaid, Workers Comp, and other commercial payer requirements