Medical Office Receptionist

Northern Arizona Healthcare

. Answer multi-line telephones and operate/troubleshoot photocopiers, office equipment, and computer ordering systems .

Posted 10/9/2026full-timeFlagstaff • Arizona • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in office operations, patient scheduling, and customer service while ensuring compliance with legal and ethical standards. Capable of training staff and managing inventory effectively.

Highest-signal resume keywords

Patient SchedulingCustomer Service ExperienceOffice Equipment TroubleshootingMicrosoft Office SuiteLegal and Ethical Considerations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Payment ProcessingEnd-of-Day ReconciliationInventory ManagementForm ProcessingScheduling Systems Maintenance

Soft Skills

CommunicationDe-EscalationTeam TrainingProblem-Solving

Tools & Technologies

DimensionsLawsonHalogenMidasBOS

Certifications & Qualifications

High School Diploma or GEDFingerprint Clearance Card

Industry Keywords

Medical FieldPatient Information ComplianceOffice OperationsConfidentialityCustomer Service

About the role

Key responsibilities & impact

Answer multi-line telephones and operate/troubleshoot photocopiers, office equipment, and computer ordering systems
Secure, sort, open, and distribute forms, mail, communications, office supplies, and equipment
Provide backup coverage for support staff and complete special projects
Coordinate and maintain efficient office operations
Maintain accurate scheduling systems and patient scheduling reports
Train and orient appropriate office staff on front-office responsibilities
Inventory and reorder equipment, supplies, and floor stock items
Obtain insurance information, check patient eligibility, update demographics, and process patient payments
Perform end-of-day reconciliation and correct billing errors using programs including BOS
Gather and process forms for authorization of visits, tests, labs, and procedures
Obtain appropriate consent for care and authorization to obtain or release information
Prepare and distribute departmental communications and maintain distribution lists
Communicate with providers and staff regarding scheduling concerns and consult clinic leadership about system problems
Maintain confidentiality, document and communicate needed actions to management, and support compliance and safety requirements
Provide prompt, courteous patient service and de-escalate concerns from callers and patients

Requirements

What you’ll need

High School Diploma or GED - Required
Fingerprint Clearance Card application number- Required upon hire
Fingerprint Clearance Card- Required within 90 days from date of hire
Associate's Degree - Preferred
Minimum two years in medical or comparable field - Preferred
Minimum two years of customer service experience - Preferred
Previous experience with Dimensions, Lawson, Halogen, Midas, Microsoft Office Suite - Preferred
Knowledge of legal and ethical considerations related to patient information
Must keep required certifications and/or licenses up-to-date and valid prior to expiration dates, if required for the position
Must complete company mandatory modules and required job-specific training within the specified timeframe

Benefits

Comp & perks

Free health insurance for employees
Opportunities for professional growth
Free Bus Pass
Wellness Program, including wellness coaches
HSA and FSA accounts available
Pharmacy Discounts for employees
Employer Self-Funded Short Term Disability Program/Salary Continuation (no employee contributions)
Volunteer Time Off Program (Get Involved)
Employee Discounts Program for various local and national organizations
Pet Insurance
Employee Recognitions and Celebrations
Diversity, Equity and Inclusion Initiatives
Employee Referral Bonus Program
Employee Assistance Program