Medical Office Receptionist – Orthopedic Clinic

Northern Arizona Healthcare

. Answer multi-line telephones and operate office equipment and computer ordering systems .

Posted 10/28/2026full-timeRemote • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in office operations, patient scheduling, and customer service within a medical environment. Capable of maintaining confidentiality, managing patient information, and ensuring compliance with regulations.

Highest-signal resume keywords

Patient SchedulingCustomer Service ExperienceMicrosoft Office SuiteConfidentiality ManagementMedical Billing Reconciliation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingMedical BillingOffice Equipment OperationInventory ManagementData Entry

Soft Skills

Effective CommunicationProblem SolvingConflict ResolutionTeam CollaborationAttention to Detail

Tools & Technologies

BOSDimensionsLawsonHalogenMidas

Certifications & Qualifications

High School DiplomaGEDFingerprint Clearance Card

Industry Keywords

Patient Information ManagementHealthcare OperationsRegulatory ComplianceConfidentialityCustomer Interaction

About the role

Key responsibilities & impact

Answer multi-line telephones and operate office equipment and computer ordering systems
Sort and distribute forms, mail, communications, supplies, and equipment
Provide backup coverage for support staff and complete assigned special projects
Coordinate and maintain efficient office operations
Maintain accurate scheduling records and patient scheduling reports
Train and orient appropriate office staff on front office responsibilities
Inventory and reorder equipment and supplies
Obtain patient insurance information and check eligibility
Update patient demographics and process co-pays, deductibles, co-insurance, and other payments
Perform end-of-day reconciliation and correct billing errors using systems including BOS
Gather and process patient forms for authorizations related to visits, tests, labs, and procedures
Obtain appropriate consent for care and authorization to obtain or release information
Respond promptly and courteously to patients, callers, customers, and coworkers
Prevent, calm, or diffuse irate callers and patients and direct calls or solutions appropriately
Prepare and distribute departmental communications and maintain distribution lists
Communicate with providers and staff regarding scheduling concerns and consult clinic leadership about system problems
Document and communicate needed actions to management and maintain continuity of operations
Report safety incidents through the Midas/RDE tool and attend required safety training
Complete mandatory company modules and job-specific training

Requirements

What you’ll need

High School Diploma or GED - Required
Fingerprint Clearance Card application number - Required upon hire
Fingerprint Clearance Card - Required within 90 days from date of hire
Minimum two years in medical or comparable field - Preferred
Minimum two years of customer service experience - Preferred
Previous experience with Dimensions, Lawson, Halogen, Midas, Microsoft Office Suite - Preferred
Ability to maintain strict confidentiality and use discretion
Knowledge of legal and ethical considerations related to patient information
Must complete company mandatory modules and required job-specific training within the specified time frame
Must comply with applicable state and federal regulations and company policies
Must keep certifications and/or licenses up to date if required for the position

Benefits

Comp & perks

Regular full-time employment
Telecommute/remote scheduling and phone position