Patient Access Representative

Northern Arizona Healthcare

. Verify and collect patient demographic and insurance information through direct data entry into the electronic medical record .

Posted 9/18/2026full-timeFlagstaff • Arizona • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration and scheduling, ensuring accurate data entry of demographic and insurance information while adhering to healthcare compliance standards such as EMTALA and HIPAA. Capable of educating patients on insurance coverage and financial assistance programs, while effectively managing communication and documentation in a medical environment.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationCPT and ICD-10 CodingMicrosoft Applications ProficiencyCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPatient Demographic CollectionInsurance AuthorizationCPT CodingICD-10 CodingHealthcare ComplianceElectronic Medical Record ManagementFinancial EducationPayment EntryCash Reconciliation

Soft Skills

CommunicationInterpersonal SkillsProblem-SolvingAttention to DetailCustomer Service

Tools & Technologies

Electronic Medical Record SystemsWeb-Based ApplicationsPBX SwitchboardMidas/RDE Tool

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare ComplianceEMTALAHIPAAMedical TerminologyPatient Financial AssistanceHealth Insurance

About the role

Key responsibilities & impact

Verify and collect patient demographic and insurance information through direct data entry into the electronic medical record
Interview patients or authorized representatives to obtain information for requested services
Document patient discussions and registration/scheduling activities in the encounter
Navigate web-based products and system applications for registration and scheduling
Identify patients and enter clinical, demographic, and insurance information accurately
Explain scheduled procedures and necessary patient instructions
Document patient contact, provider orders, insurance verification, financial education, and payments
Explain legal forms and obtain required signatures
Apply healthcare compliance standards, including EMTALA and HIPAA privacy/confidentiality regulations
Verify insurance carriers, eligibility, benefits, and authorization requirements
Complete notifications and documentation to secure insurance authorizations
Apply basic CPT and ICD-10 diagnosis coding documentation knowledge
Educate patients about insurance coverage and financial assistance programs
Collect patient financial liabilities and perform payment entry and cash reconciliation
Perform PBX switchboard functions, answer and route calls, page codes and fire alarms, and handle assigned call volumes
Support clinical departments with registration, scheduling, patient account data entry, provider order requirements, insurance coverage, and financial assistance questions
Report safety incidents through the Midas/RDE tool and attend safety training
Monitor the work environment for safety issues and complete required training

Requirements

What you’ll need

High School Diploma or GED — Required
1 year in a customer service role — Required
Understanding of computers and competence using computers and basic software programs
Medical Terminology Coursework — Preferred
Proficiency in Microsoft Applications (Excel, Word, PowerPoint) — Preferred
2 years experience in a medical facility, health insurance, or related medical field — Preferred
Must complete company mandatory modules and required job-specific training within the specified time frame
Must stay current with applicable state and federal regulations/statutes and company policies
Must keep certifications and/or licenses up to date and valid if required for the position