Patient Scheduling Representative

Northern Arizona Healthcare

. Verify and collect patient demographic and insurance information through direct data entry into the electronic medical record during scheduling and referrals .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration, scheduling, and insurance verification while effectively communicating with patients and providers. Capable of navigating electronic medical records and web-based applications to ensure accurate documentation and compliance with regulations.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationCPT and ICD-10 CodingMicrosoft Applications ProficiencyCall Center or Customer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPatient Demographic CollectionInsurance Information DocumentationAppointment BookingFinancial EducationPayment EntryCash ReconciliationBasic Computer SkillsMedical TerminologyCPT and ICD-10 Coding Knowledge

Soft Skills

Effective CommunicationCustomer ServiceAttention to DetailProblem SolvingTeam Collaboration

Tools & Technologies

Electronic Medical Record SystemsWeb-Based ApplicationsPBX Switchboard

Certifications & Qualifications

High School Diploma or GEDFingerprint Clearance Card (if onsite)

Industry Keywords

Patient CareHealthcare ComplianceMedical Facility OperationsInsurance EligibilityFinancial Assistance Programs

About the role

Key responsibilities & impact

Verify and collect patient demographic and insurance information through direct data entry into the electronic medical record during scheduling and referrals
Conduct face-to-face or inbound/outbound telephone interviews with patients or authorized representatives
Accurately document discussions and referral/scheduling activities in the encounter, schedule book, and patient chart
Navigate web-based products and system applications for registration and scheduling
Identify patients and enter clinical, demographic, and insurance information for registration and appointment booking
Explain scheduled procedures, patient instructions, legal forms, insurance eligibility, coverage, and financial assistance programs
Document patient/provider contact, order documentation, insurance verification, financial education, and payments
Secure required signatures and perform insurance eligibility, benefits, and authorization activities
Notify relevant parties and document insurance authorizations for medical services, procedures, and inpatient/observation stays
Apply basic CPT and ICD-10 diagnosis coding documentation knowledge
Collect patient financial liabilities and perform payment entry and cash reconciliation
Perform PBX switchboard functions, route calls, page codes and fire alarms, and respond to patient, provider, and department requests
Support clinical departments with registration, scheduling, patient account data entry, provider order requirements, insurance coverage, and financial assistance questions
Report safety incidents, attend safety training, comply with regulations and company policies, maintain required certifications/licenses, and complete mandatory training

Requirements

What you’ll need

High School Diploma or GED - Required
Medical Terminology Coursework - Preferred
Basic level of computer skills, including keyboarding at 25–35 words per minute - Preferred
1 year of call center or customer service experience, or 1 year of experience in a medical facility - Preferred
Proficiency in Microsoft Applications (Excel, Word, PowerPoint) - Preferred
Understanding of computers and competence using computers and basic software programs
Fingerprint clearance cards are needed for those who will work onsite within any NAHMG clinics; not required for remote employees