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Patient Scheduling Representative
Northern Arizona Healthcare. Verify and collect patient demographic and insurance information through direct data entry into the electronic medical record during scheduling and referrals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient demographic and insurance information management, including data entry into electronic medical records and understanding of healthcare compliance standards. Capable of effectively communicating with patients and providers while ensuring accurate documentation and financial processing.
Highest-signal resume keywords
Patient Demographic ManagementInsurance VerificationElectronic Medical Record Data EntryHealthcare Compliance StandardsCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical TerminologyCPT CodingICD-10 CodingMicrosoft ExcelMicrosoft WordMicrosoft PowerPointData EntryInsurance EligibilityFinancial EducationPayment Processing
Soft Skills
CommunicationInterpersonal SkillsAttention to DetailProblem-SolvingCustomer Service
Tools & Technologies
Electronic Medical Record SystemsMidas/RDE ToolPBX Switchboard
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
EMTALAHIPAA PrivacyMedicareAHCCCS/MedicaidWorkers’ Compensation
About the role
Key responsibilities & impact- Verify and collect patient demographic and insurance information through direct data entry into the electronic medical record during scheduling and referrals
- Conduct face-to-face or inbound/outbound telephone interviews with patients or authorized representatives
- Secure and accurately document information related to requested services, patient/provider contact, orders, insurance verification, financial education, and payments
- Navigate web-based products and system applications for registration, scheduling, insurance eligibility, benefits, and authorization documentation
- Identify patients and select insurance carriers for specified medical service dates
- Provide explanations of scheduled procedures, patient instructions, legal forms, insurance eligibility, coverage, and financial assistance programs
- Secure required signatures and collect patient financial liabilities; perform payment entry and cash reconciliation
- Perform PBX switchboard functions, route calls, page codes and fire alarms, and respond to patient, provider, and hospital department requests
- Support clinical departments with registration, scheduled-service data entry, provider-order requirements, insurance coverage, and financial assistance questions
- Report safety incidents through the Midas/RDE tool and comply with safety procedures, regulations, statutes, and company policies
- Maintain required certifications and licenses, and complete mandatory training and job-specific modules on time
Requirements
What you’ll need- High School Diploma or GED - Required
- Medical Terminology Coursework - Preferred
- Basic level of computer skills, including keyboarding at 25–35 words per minute - Preferred
- 1 year of call center or customer service experience, or 1 year of experience in a medical facility - Preferred
- Proficiency in Microsoft Applications (Excel, Word, PowerPoint) - Preferred
- Understanding of computers and competence in using computers and basic software programs
- Basic understanding of healthcare compliance standards, including EMTALA and HIPAA Privacy Patient Confidentiality regulations
- Basic knowledge of CPT and ICD-10 diagnosis coding documentation
- Basic knowledge of Medicare, AHCCCS/Medicaid, Workers’ Compensation, and other commercial payer requirements
- Remote employees do not require fingerprint clearance cards; cards are needed for those working onsite within NAHMG clinics
Benefits
Comp & perks- Regular full-time employment
- Remote work for eligible employees residing in approved states
- Company mandatory modules and required job-specific training
- Safety-related training programs