Patient Scheduling Representative

Northern Arizona Healthcare

. Verify and collect patient demographic and insurance information through direct data entry into the electronic medical record .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration, scheduling, and insurance verification while ensuring compliance with HIPAA and EMTALA regulations. Capable of effectively communicating with patients and managing financial transactions in a medical setting.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationMedical TerminologyCustomer Service ExperienceCPT and ICD10 Coding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryInsurance AuthorizationPayment EntryCash ReconciliationBasic Computer SkillsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointCPT CodingICD10 Coding

Soft Skills

CommunicationInterpersonal SkillsAttention to DetailProblem-SolvingCustomer Service

Tools & Technologies

Electronic Medical RecordPBX Switchboard

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

EMTALAHIPAAMedicareAHCCCSMedicaidWorkers CompPatient ConfidentialityFinancial Assistance Programs

About the role

Key responsibilities & impact

Verify and collect patient demographic and insurance information through direct data entry into the electronic medical record
Conduct face-to-face or inbound/outbound telephone interviews with patients or authorized representatives
Document discussions and referral/scheduling activities in the encounter, schedule book, and patient chart
Register patients and schedule appointments or assigned services
Explain scheduled procedures, patient instructions, legal forms, insurance eligibility, coverage, and financial assistance programs
Enter and maintain documentation related to patient/provider contact, orders, insurance verification, financial education, and payments
Identify insurance carriers and document eligibility, benefits, and authorization requirements
Secure and document insurance authorizations for medical services, procedures, and inpatient/observation stays
Collect patient financial liabilities and perform payment entry and cash reconciliation
Perform PBX switchboard functions, route calls, page codes, and respond to requests
Support clinical departments with registration, scheduling, patient account fields, provider orders, insurance coverage, and financial assistance questions
Report safety incidents, complete mandatory training, and comply with applicable regulations and company policies

Requirements

What you’ll need

High School Diploma or GED required
Medical Terminology Coursework preferred
Basic computer skills, including keyboarding at 25–35 words per minute preferred
1 year of call center or customer service experience, or 1 year of experience in a medical facility preferred
Proficiency in Microsoft Excel, Word, and PowerPoint preferred
Understanding of computers and competence using basic software programs
Basic understanding of EMTALA and HIPAA-Privacy Patient Confidentiality regulations
Basic knowledge of CPT and ICD10 diagnosis coding documentation
Basic knowledge of Medicare, AHCCCS/Medicaid, Workers Comp, and other commercial payer requirements
Certifications and/or licenses must be kept current if required for the position

Benefits

Comp & perks

Regular full-time schedule: 40 hours per week
Remote work for eligible states
Company mandatory modules and required job-specific training
Safety-related training programs