Custody, Client Service

Northern Trust

. Serve as a primary point of contact for assigned GFS client and investment manager relationships .

Posted 10/22/2026full-timeUnited StatesMid-LevelSenior💰 $66,700 - $113,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client servicing and relationship management within the financial services sector, with a strong focus on global custody, securities processing, and cash operations. Proven ability to enhance service delivery through process improvements and effective communication.

Highest-signal resume keywords

Client Relationship ManagementGlobal Custody ExpertiseSecurities Processing KnowledgeAnalytical Problem-SolvingOperational Transformation Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial Services ExperienceCustody OperationsAsset ServicingInvestment OperationsCash OperationsProcess ImprovementOperational TransformationAutomation InitiativesTechnical GuidanceTraining and Mentoring

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsAbility to PrioritizeAdaptability to ChangeSound Judgment

Industry Keywords

Client ServiceEscalation ManagementCross-Functional CollaborationHigh-Volume EnvironmentDeadline-Driven

About the role

Key responsibilities & impact

Serve as a primary point of contact for assigned GFS client and investment manager relationships
Develop a thorough understanding of each relationship's servicing requirements, operating model, and priorities
Deliver exceptional client service through proactive oversight of daily custody activities
Manage complex inquiries and escalations across cash and securities activity, settlements, income and corporate actions, and other custody functions
Coordinate with Custody Operations, Fund Accounting, Transfer Agency, Investment Operations, Product, Technology, and other internal partners to resolve client and investment manager needs
Build strong working relationships with clients, client-appointed investment managers, and internal partners to drive process improvements and service enhancements
Serve as an escalation point and technical resource for Client Service Representatives and other team members
Support onboarding, training, and cross-training across the service team
Contribute to initiatives that enhance the custody service model

Requirements

What you’ll need

College or university degree and/or 3+ years of relevant experience in financial services, custody, asset servicing, investment operations, or client servicing
Experience working across operational and functional teams to deliver client solutions and resolve service issues
Strong understanding of global custody, securities processing, and cash operations
Excellent communication skills, with the ability to explain complex operational matters clearly to clients and stakeholders
Strong analytical and problem-solving skills, with the ability to identify root causes, evaluate risk, and drive resolution
Strong organizational skills, with the ability to prioritize in a high-volume, deadline-driven environment
Ability to work independently, exercise sound judgment, and act with urgency
Ability to adapt to changing client needs, market practices, and technology
Exposure to process improvement, operational transformation, automation, or technology enhancement initiatives preferred
Experience training, mentoring, or providing technical guidance to less experienced team members preferred
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future

Benefits

Comp & perks

Retirement benefits (401k and pension)
Health and welfare benefits (medical, dental, vision, spending accounts and disability)
Paid time off
Parental and caregiver leave
Life and accident insurance
Other voluntary and well-being benefits
Discretionary bonus program that may include an equity component
Flexible and collaborative work culture
Movement within the organization is encouraged
Accessible senior leaders
Inclusive workplace
Philanthropy and community service opportunities
Reasonable accommodations during the employment process