Head of Innovation, Change Management

Northern Trust

. Drive innovative outcomes using Northern Trust’s AI tooling and capabilities alongside the Enterprise Change Management Office .

Posted 9/17/2026full-timeChicago • Illinois • United StatesLead💰 $164,600 - $288,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in AI implementation and change management, focusing on driving innovation and efficiency through automation and data integration. Capable of developing and executing strategic frameworks that enhance organizational change initiatives and stakeholder engagement.

Highest-signal resume keywords

AI Model ImplementationChange Management PrinciplesAutomation TechnologiesData Integration SolutionsStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI ToolingRPA ImplementationPortfolio ManagementProgram ManagementChange Management ApplicationsData AnalysisWorkflow AutomationAPI DevelopmentPrototyping SolutionsTechnical Problem Solving

Soft Skills

Leadership SkillsOrganizational SkillsAnalytical SkillsCommunication SkillsInfluencing Skills

Tools & Technologies

AzureAWSGCPSnowflakeDatabricksAzure Data PlatformOrchestration FrameworksVector DatabasesPrompt EngineeringAI Copilots

Industry Keywords

Enterprise Change ManagementInnovation FrameworkBusiness Process AutomationContinuous ImprovementOrganizational Change Management

Tech Stack

Tools & technologies

AWSAzureGoogle Cloud PlatformRPA

About the role

Key responsibilities & impact

Drive innovative outcomes using Northern Trust’s AI tooling and capabilities alongside the Enterprise Change Management Office
Interact with all levels of Northern Trust to promote consistency and scalability in enterprise change delivery
Work with end users and leadership teams to understand workflows and identify transformation opportunities
Rapidly prototype solutions and drive production adoption
Set up and oversee the internal innovation structure across Enterprise Change Management
Define and implement an executable innovation framework
Support adoption of innovation programs and structures across the bank
Create and update policies, procedures and controls aligned with organizational goals, innovation structures and regulatory requirements
Design future-state operating models using technology and AI to improve efficiency, risk management and decision-making
Identify opportunities to augment or automate workflows using AI, data products and automation technologies
Deploy and integrate AI, analytics and workflow solutions into enterprise platforms and business processes
Build prototypes and production-ready solutions demonstrating measurable business value
Partner with enterprise initiatives such as AI Horizon
Design multi-year implementation roadmaps and influence product, platform and data roadmaps
Develop integrations, APIs, automation workflows and custom applications connecting enterprise systems and data assets
Collaborate with architecture, engineering and platform teams to ensure solutions are scalable and supportable
Drive continuous improvement and automation of business processes, including intake, assessments and reporting
Partner with enterprise Change teams to drive adoption, training, stakeholder engagement and business readiness
Serve as a Change Champion across Enterprise Change Management and the wider enterprise
Support solution implementation and develop innovation skills through AI enablement and other tooling
Define and implement feedback loops capturing deployment and user-interaction insights
Support the Enterprise Change Management center of excellence and advisory capability with Organizational Change Management

Requirements

What you’ll need

Bachelor's degree in Business Administration, Management, or a related field
Proven experience executing and implementing AI models and/or tooling, preferably within a change management context
Strong understanding of change management principles and practices, applied to automation, RPA and AI enablement
Excellent organizational and leadership skills
Strong analytical skills, including creating reports and providing insights into change management processes
Ability to identify, scope, plan and assess change initiatives
Experience with portfolio, program and change management applications/tools
Strong ability to understand complex business problems and translate them into pragmatic technical solutions
Experience implementing AI copilots, agentic workflows, RAG architectures, or intelligent automation solutions
Familiarity with orchestration frameworks, vector databases, and prompt engineering concepts
Hands-on experience with Azure, AWS, or GCP preferred
Experience with enterprise data platforms such as Snowflake, Databricks, Azure Data Platform, or similar
Ability to influence stakeholders and build alignment across business, technology, risk, and operations teams
Comfortable engaging with senior executives and technical practitioners
Ability to explain complex technical concepts in simple business language
Ability to work in fast-moving environments with evolving requirements and unclear problem definitions
Focus on measurable business impact through deployment, adoption and value realization
Applicants must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future

Benefits

Comp & perks

Retirement benefits (401k and pension)
Health and welfare benefits, including medical, dental, vision, spending accounts and disability
Paid time off
Parental and caregiver leave
Life and accident insurance
Other voluntary and well-being benefits
Discretionary bonus program that may include an equity component
Flexible and collaborative work culture
Movement within the organization is encouraged
Reasonable accommodations for individuals with health conditions and disabilities