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Northern Trust

HR Service Center Analyst

Northern Trust

. Administer various Human Resource services and programs .

Posted 11/9/2026full-timeTempe • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administering Human Resource services and programs, with a strong focus on employee communication, data management, and process improvement. Proficient in HRIS applications and Microsoft Office tools, ensuring compliance with HR standards and effective team collaboration.

Highest-signal resume keywords
Human Resource AdministrationHRIS Application KnowledgeMicrosoft Office ProficiencyCustomer Service OrientationAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Human Resource ProgramsEmployee Data ManagementProcess ImprovementCase Management DocumentationDetail Orientation
Soft Skills
Excellent Oral CommunicationExcellent Written CommunicationTeam Collaboration
Tools & Technologies
PeopleSoftServiceNowWorkdayHR PortalCall Tracking Systems
Industry Keywords
HR PoliciesHR Services SLAsSelf-Service ToolsEmployee InquiriesHR Stakeholders

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Administer various Human Resource services and programs
  • Respond to employee and manager questions about HR policies, processes, systems, and employee data
  • Assist with employee data updates
  • Handle inquiries via email, phone, and case management system
  • Use knowledge bases, call tracking systems, and third-party resources to educate employees and managers
  • Encourage use of self-service tools such as the HR Portal
  • Escalate non-routine matters to subject matter experts
  • Provide status updates, guidance, and information to HR stakeholders and peers
  • Recommend process improvements to management
  • Maintain high-quality standards and comply with HR Services SLAs
  • Document case details in the case management system
  • Keep HR Services process documentation up to date
  • May train other HR Service Center analysts

Requirements

What you’ll need
  • Relevant work experience in human resources
  • Excellent oral and written communication
  • Customer service orientation
  • Analytical and problem-solving skills
  • Detail-oriented
  • Ability to work effectively as a team member
  • Proficiency in Microsoft Office suite of tools
  • Basic knowledge of human resource programs
  • Knowledge of HRIS application tools/systems such as PeopleSoft, ServiceNow, or Workday
  • Must be able to work 7am–4pm (GMT-7)
  • Must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future

Benefits

Comp & perks
  • Hybrid working model with time split between office and home
  • Flexible and collaborative work culture
  • Internal movement encouraged
  • Accessible senior leaders
  • Inclusive workplace
  • Philanthropy and community involvement opportunities
  • Reasonable accommodation for individuals with health conditions and disabilities