Product Consultant, Digital Solutions Consultant

Northern Trust

. Consult with institutional trust and custody clients and prospects to assess business requirements and determine product implementation needs .

Posted 9/23/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $88,900 - $151,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in institutional trust, custody, and asset servicing products, with a strong focus on managing complex client implementations and delivering tailored solutions. Proficient in project management, client relationship building, and compliance with audit and risk management requirements.

Highest-signal resume keywords

Institutional Trust ExpertiseClient Onboarding ManagementProject Management SkillsAnalytical Problem-SolvingMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ImplementationAsset ServicingTrust OperationsCustody OperationsProcessing WorkflowsClient Service SolutionsImplementation ProcessesRisk ManagementNegotiation SkillsComplex Service Requirements

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsTeam CollaborationRelationship Building

Tools & Technologies

Microsoft Office ApplicationsTechnology Tools for ImplementationReporting Tools

Industry Keywords

Institutional TrustCustodyAsset ServicingClient ServicingAudit ComplianceRisk ManagementImplementation ChallengesOperational RequirementsService ExpectationsIndustry Trends

About the role

Key responsibilities & impact

Consult with institutional trust and custody clients and prospects to assess business requirements and determine product implementation needs
Partner with clients, investment managers, and internal stakeholders to develop and implement product and service solutions
Collaborate with Relationship Managers, Sales, and Client Service teams to ensure successful product and service implementation
Serve as primary liaison between clients and internal operational teams for account onboarding, implementation, and service setup
Develop, communicate, and monitor implementation plans
Identify, analyze, and resolve implementation challenges and proactively mitigate risk
Provide subject matter expertise on implementation processes, product capabilities, and client service solutions
Meet with clients to understand objectives, operational requirements, and service expectations
Document client interactions and prepare management status updates and reports
Coordinate and deliver remote and onsite training sessions for clients and internal partners
Ensure onboarding and implementation documentation meets audit, compliance, and risk management requirements
Maintain procedures and documentation for ongoing account servicing
Stay current on trust, custody, asset servicing products, technology enhancements, and industry trends

Requirements

What you’ll need

6–10 years of experience in institutional trust, custody, asset servicing, product implementation, or client servicing
Strong knowledge of institutional trust, custody, and asset servicing products and services
Understanding of trust and custody operations, processing workflows, and systems capabilities
Demonstrated ability to manage complex client implementations and drive projects to successful completion
Strong analytical, organizational, problem-solving, negotiation, and project management skills
Excellent verbal and written communication skills
Proficiency with Microsoft Office applications and technology tools used to support implementation activities, reporting, and client service solutions
Ability to work independently while collaborating effectively within a team environment
Experience supporting master trust, custody, and asset servicing products is preferred
Demonstrated success managing client onboarding, product implementations, and complex service requirements
Proven ability to build strong client relationships and deliver solutions supporting client objectives and business growth
Applicants must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future

Benefits

Comp & perks

Retirement benefits (401k and pension)
Health and welfare benefits (medical, dental, vision, spending accounts and disability)
Paid time off
Parental and caregiver leave
Life and accident insurance
Other voluntary and well-being benefits
Discretionary bonus program that may include an equity component
Flexible and collaborative work culture
Movement within the organization encouraged
Accessible senior leaders
Inclusive workplace
Philanthropy and community service opportunities
Reasonable accommodations for individuals with health conditions and disabilities