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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and sales skills while effectively managing time and multitasking in a dynamic environment. Capable of maintaining professionalism and collaboration with residents, vendors, and team members.
Highest-signal resume keywords
Customer Service ExperienceSales ExperienceStrong Communication SkillsTime ManagementMultitasking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
CollaborationProfessionalism
Tools & Technologies
Golf Cart Operation
Industry Keywords
Resident RetentionCommunity MarketingInbound CallsOutbound CallsAppointment Management
About the role
Key responsibilities & impact- Represent Northland by delivering a top-tier customer experience to residents and prospects
- Lease apartments
- Tour prospective residents
- Support current resident retention and satisfaction
- Conduct community-focused marketing
- Manage inbound and outbound calls
- Balance walk-ins and scheduled appointments
- Support the onsite team with other tasks as needed
- Maintain professionalism and customer service when working with residents, vendors, and guests
- Assist on weekends as needed
Requirements
What you’ll need- Previous sales or customer service experience is required
- Ability to multitask and manage time effectively while adhering to certain deadlines
- Strong communication skills and ability to work collaboratively with employees, residents, and vendors
- Working weekend shifts may be required
- Travel may be required to assist other properties or attend training classes
- May be required to operate a golf cart
- Must be able to stand, walk, and/or sit for extended periods, climb, bend, and squat
- Must be able to occasionally push, pull, lift, and carry weights up to 50 pounds
- Must be able to work inside and outside in all weather conditions
Benefits
Comp & perks- Competitive Bonus Programs
- 401(k) + Company Match
- Medical, Dental, & Vision Insurance
- Generous PTO (including birthdays & well-being time)
- Employee Apartment Discounts
- Educational & Vocational Assistance
- Employee Assistance Program
