Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Northramp

Senior Program Manager

Northramp

. Lead all phases of a multi-phase Service Desk modernization engagement, from project initiation and the 11-week current-state assessment through optional design, implementation, and post-launch advisory phases .

Posted 11/5/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive program and project management expertise, particularly in IT service transformation and ServiceNow implementations. Proven ability to lead change management initiatives and effectively communicate with stakeholders in complex organizational environments.

Highest-signal resume keywords
Program ManagementIT Service TransformationServiceNow ImplementationChange ManagementStakeholder Management

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Project ManagementITSMITILServiceNow ConfigurationService Catalog DesignKnowledge ManagementRisk ManagementQuality AssuranceMulti-Phase Consulting EngagementsFISMA/NIST Compliance
Soft Skills
Executive CommunicationStakeholder EngagementGovernance Meeting FacilitationTeam LeadershipChange Advocacy
Tools & Technologies
ServiceNowServiceNow Strategic Portfolio Management (SPM)
Certifications & Qualifications
PMP (Project Management Professional)ServiceNow CertificationITIL 4 Foundation
Industry Keywords
Federal GovernmentFinancial ServicesFederal Financial RegulatorsCompliance Environments

Tech Stack

Tools & technologies
ITSMPMPServiceNow

About the role

Key responsibilities & impact
  • Lead all phases of a multi-phase Service Desk modernization engagement, from project initiation and the 11-week current-state assessment through optional design, implementation, and post-launch advisory phases
  • Manage scope, schedule, risk, quality, milestones, deliverables, issues, dependencies, the integrated project plan, and work breakdown structure on a firm-fixed-price task order
  • Direct ITSM/ITIL, knowledge management, ServiceNow, and supporting staff
  • Serve as the primary client contact, run governance meetings and status reporting, and brief agency IT leadership
  • Coordinate stakeholder interviews and workshops across divisions and secure buy-in for changing support models
  • Oversee change management and communications to support adoption of the new service model
  • Oversee operating model, knowledge base, and service catalog designs in ServiceNow configuration, testing, and training
  • Guide MSP requirements and transition plans for provider selection and oversight
  • Ensure deliverables meet agency standards, security requirements, and acceptance criteria

Requirements

What you’ll need
  • 10+ years of program/project management experience
  • 5+ years managing IT service transformation or MSP transition projects
  • PMP (Project Management Professional) or equivalent project management certification
  • Experience managing multi-phase consulting engagements
  • Experience working with federal or financial services institutions
  • Strong stakeholder management and executive communication skills
  • Experience leading change management in complex organizations
  • Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience
  • Eligible to work in the United States
  • Based in the Washington, DC region
  • Desired: Moderate to extensive experience implementing or modernizing ServiceNow functionality, especially ITSM in a service desk setting
  • Desired: Experience with ServiceNow upgrades, reimplementations, or legacy ITSM migrations
  • Desired: Familiarity with ServiceNow Strategic Portfolio Management (SPM) or similar tools
  • Desired: ServiceNow certification or ITIL 4 Foundation
  • Desired: 3+ years of experience working with the Federal Government or federal financial regulatory agencies
  • Desired: Experience with FISMA/NIST compliance environments
  • Desired: Experience managing engagements for federal financial regulators

Benefits

Comp & perks
  • Employee Bonus Programs
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Basic Life, Voluntary Life, and AD&D Insurance
  • Short-Term and Long-Term Disability Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Training and Professional Development
  • Remote Work Opportunities
  • Wellness Resources