Employee Services Operations Lead

Northrop Grumman

. Lead the Employee Services function and establish a vision for operational excellence and continuous improvement .

Posted 9/20/2026full-timeMascot • AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Employee Services and People Operations, focusing on operational excellence, continuous improvement, and HR technology solutions. Proven ability to drive transformational change and enhance employee experiences through effective stakeholder engagement and analytical capabilities.

Highest-signal resume keywords

HR Operations LeadershipProcess ImprovementHRIS ExperienceStakeholder EngagementAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementTransformation InitiativesHR Technology SolutionsWorkforce ReportingAnalyticsGovernanceSelf-Service CapabilityWorkflow Technologies

Soft Skills

Leadership CapabilityCommunication SkillsCollaborationInfluencing Skills

Certifications & Qualifications

AGSVA Security ClearanceAU-Protected Clearance

Industry Keywords

Employee ServicesPeople OperationsShared ServicesContinuous ImprovementComplianceITAR Requirements

About the role

Key responsibilities & impact

Lead the Employee Services function and establish a vision for operational excellence and continuous improvement
Set the strategic direction of Employee Services
Drive the organisation’s People Operations improvement agenda
Lead enterprise-wide initiatives improving employee experiences and service delivery outcomes
Partner with business stakeholders to identify, prioritise and deliver transformational improvements
Lead optimisation, implementation and adoption of HR technology solutions
Expand self-service capability through improved systems, workflows, communications and knowledge resources
Oversee workforce reporting, analytics and governance activities
Identify efficiencies through technology, automation and self-service capability
Lead initiatives across Employee Services, HR technology, continuous improvement, employee experience, reporting, analytics, knowledge management, governance and compliance

Requirements

What you’ll need

Australian citizenship required
Ability to obtain and maintain an AGSVA security clearance
AU-Protected (Baseline) clearance type
Experience leading HR Operations, Employee Services, Shared Services or People Operations functions
Demonstrated success delivering process improvement, transformation or technology-enabled change initiatives
Strong leadership capability and experience developing high-performing teams
Exceptional stakeholder engagement and communication skills
Strong analytical and problem-solving capability
Experience using HRIS, reporting and workflow technologies
Ability to influence, collaborate and drive outcomes across multiple stakeholder groups
Continuous improvement mindset and passion for creating better ways of working
Must satisfy police checks and employment screening verification
ITAR requirements apply; nationality may be a factor in determining suitability

Benefits

Comp & perks

Purchased annual leave options
Professional development including further education support, leadership programs and industry memberships
Salary packaging including novated leasing
Generous paid parental leave (18 weeks)
Volunteer and enhanced Reservist Leave
Comprehensive Health and wellbeing programs
Internal mobility and investment in employee growth and development