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Global ERP Solutions Manager – Supply Chain
Northrop Grumman. Lead a team of Level 3 Enterprise Applications Analysts and Technical Experts .
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Lead a team of Level 3 Enterprise Applications Analysts and Technical Experts
- Own end-to-end solution strategy and technical design for SAP S/4 and Supply Chain capabilities
- Manage Level 3 operations for critical ERP services and ensure reliable production support
- Translate business strategy and program requirements into scalable, secure, and sustainable technology solutions
- Drive continuous improvement, analytics, and integration capabilities for Supply Chain and ERP digital transformation
- Lead SAP S/4 solution architecture and roadmap for Global Supply Chain and end-to-end business processes
- Integrate SAP Business Technology Platform with SAP business processes for workflow, extensions, and analytics
- Define and manage Supplier Collaboration scenarios between SAP S/4 and external suppliers and partners
- Oversee integration patterns and API configurations involving SAP S/4, Ariba, and other enterprise platforms
- Manage a global Level 3 ERP support team handling advanced troubleshooting, root cause analysis, and complex issue resolution
- Ensure technical quality, performance, stability, and security of production solutions while meeting business SLAs
- Oversee incident management, problem management, and defect remediation across programs, Divisions, and Sectors
- Establish technical processes, standards, and methods aligned with company procedures and quality standards
- Evaluate and recommend AI/ML tools for predictive analytics, anomaly detection, and process optimization
- Support data pipelines and infrastructure enabling AI/ML workloads within compliant government IT boundaries
- Translate AI capability needs into ERP/Supply Chain infrastructure requirements
- Serve as primary liaison between CIDO and Sector, Division, and Business Unit leadership
- Collaborate with program leadership, functional leaders, and end-user groups to identify and deliver ERP capabilities
- Translate business roadmaps into executable technology plans
- Partner with Supplier Management, Procurement, and Operations teams to improve supplier collaboration and performance
- Support design, development, integration/testing, and deployment of ERP and digital capabilities
- Coordinate across internal teams and external partners
- Manage project and support budgets and schedules, monitor performance, and address risks and issues
- Champion Continuous Improvement practices and leverage SAP ACTIVATE Methodology where applicable
- Lead, mentor, and develop a geographically dispersed Level 3 ERP support team
- Set priorities and manage capacity and staffing
- Promote knowledge sharing, cross-training, and succession planning
Requirements
What you’ll need- Bachelor’s degree in Business, Supply Chain, Finance, Manufacturing, Information Systems, Engineering, Computer Science, or related discipline and 8 years relevant experience; OR Master’s degree with 6 years of relevant experience
- Significant hands-on experience with SAP ECC and/or SAP S/4HANA applications supporting core business processes, preferably in Supply Chain, Procurement, or Operations
- 5+ years of experience in solution architecture or enterprise architecture for SAP S/4 and related platforms, or technical leadership of Level 3 ERP support teams in a complex, multi-business-unit environment
- Experience with SAP configuration in Supply Chain, Procurement, or related functional areas
- At least one full lifecycle SAP implementation, from design through go-live and stabilization
- Experience designing or supporting integrations between SAP and external systems, including APIs, middleware, BTP, or Ariba
- Proven project/program management experience, including planning, scheduling, budget/cost awareness, risk management, and status reporting
- Ability to communicate effectively with technical teams, non-technical business users, and Executive Leadership
- Strong presentation skills
- Experience deploying business process capabilities into a Production environment and sustaining them through structured support processes
- Ability to drive cross-functional teams to action in a matrixed organization
- Ability to quickly learn program and process contexts in a fast-paced, dynamic environment
- U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions
Benefits
Comp & perks- Flexible work arrangements
- Phenomenal learning opportunities
- Exposure to a wide variety of projects and customers
- Friendly team environment
- Exceptional benefits/healthcare
- 9/80 work schedule
- 401k matching program
- Overtime eligibility, depending on position
- Shift differential, depending on position
- Discretionary bonus
- Long Term Incentives for eligible Vice President or Director positions
- Health insurance coverage
- Life and disability insurance
- Savings plan
- Company-paid holidays
- Paid time off (PTO) for vacation and/or personal business