PC Network Support Technician 4

Northrop Grumman

. Provide complex end-user support and service operations at the Service Desk for classified workstations, accounts, connectivity, and cloud-access issues .

Posted 9/18/2026full-timeRedondo Beach • California • United StatesJuniorMid-Level💰 $62,700 - $121,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing complex end-user support and service operations in classified environments, with a strong focus on troubleshooting, incident management, and technical leadership. Proficient in managing access controls and supporting secure cloud services, while ensuring compliance with U.S. Government security requirements.

Highest-signal resume keywords

Microsoft Azure Government Secret Cloud SupportAWS Government Secret Cloud SupportActive Directory ManagementCompTIA Security+ CertificationEnd-User Computing Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingIncident ManagementEndpoint TroubleshootingLAN/WAN ConnectivityCloud-Access DependenciesService Desk OperationsConfiguration ManagementUser SupportAccess ManagementData-Spillage Incident Support

Soft Skills

CommunicationLeadershipCoordinationProblem-SolvingProcess Coaching

Tools & Technologies

SCCMMECMPowerShellServiceNowJIRA

Certifications & Qualifications

CompTIA Security+IAM Level II Certification

Industry Keywords

Classified EnvironmentsU.S. Government Security ClearanceDoD 8140 ComplianceEnclave-Based IT InfrastructureTechnical Lead

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityLinuxServiceNowUnix

About the role

Key responsibilities & impact

Provide complex end-user support and service operations at the Service Desk for classified workstations, accounts, connectivity, and cloud-access issues
Serve as a senior Help Desk Analyst and lead worker, providing technical direction, work coordination, and hands-on support
Resolve complex issues involving Microsoft Azure Government Secret Cloud and AWS Government Secret Cloud from air-gapped classified networks
Communicate technical issues to end users, cyber personnel, system administrators, network engineers, and leadership
Coordinate diagnosis and resolution of multi-system issues across users, service desk staff, administrators, engineers, cybersecurity teams, and enclave owners
Act as the primary escalation point for workstation configuration, authentication, endpoint posture, enclave connectivity, and classified cloud access issues
Manage and prioritize complex incidents and service requests with minimal supervision
Troubleshoot endpoints, peripheral devices, account services, authentication failures, network paths, certificates, and cloud-access dependencies
Provide onsite and offsite user support across hardware, software, network, account, and secure connectivity domains
Use Active Directory and approved identity/access-management tools to provision, unlock, reset, and validate user and device access
Maintain asset, configuration, and deployment records for classified end-user devices and support equipment
Execute and document security-required installation, relocation, maintenance, sanitization, and retirement actions
Support containment, documentation, coordination, and remediation of classified or unclassified data-spillage incidents
Lead or support installations, technology refreshes, validation testing, and special projects
Provide direct onsite support in classified spaces, including desk-side troubleshooting and equipment deployment
Identify systemic issues and recurring incident trends and escalate recommendations
Support enterprise and program-specific enclaves according to their configurations and security constraints
Document incident resolutions, known errors, workarounds, and escalation patterns
Provide technical guidance, prioritization, and process coaching to lower-level technicians

Requirements

What you’ll need

High School diploma and 6 years of experience; OR an Associates degree and 4 years of experience; OR a Bachelor’s degree and 2 years of related experience
Experience supporting end-user computing, access management, and complex technical troubleshooting
Current U.S. Government Secret security clearance with a closed investigation date completed within the last 6 years OR enrollment in the U.S. Government Continuous Evaluation (CE) Program
Experience supporting Microsoft Windows desktop operating systems, Active Directory, endpoint troubleshooting, LAN/WAN connectivity, and user support in classified environments
Experience troubleshooting access or connectivity issues affecting secure cloud or enclave-based services
Meet U.S. Government DoD 8140 (formerly 8570) requirements for IAM level II, typically CompTIA Security+ or equivalent, or complete these requirements within six months of hire
Experience serving as a technical lead, escalation point, or senior technician for complex end-user support issues
Experience with secure access controls, incident documentation, and operational procedures in air-gapped or restricted classified networks
Ability to lift and move equipment up to 50 pounds
U.S. Citizenship required for positions with a government clearance
Associate’s degree in information technology, computer systems, cybersecurity, or a related discipline (preferred)
5 or more years of experience supporting end-user devices, classified service operations, or enclave-based IT infrastructure in a classified environment (preferred)
Current hardware, software, operating system, or endpoint-management certifications relevant to end-user support (preferred)
Active Secret or Top Secret clearance; SCI, SAP/SAR, or polygraph access (preferred)
Security+ CE certification (preferred)
Experience with SCCM, MECM, PowerShell, or similar tools (preferred)
Experience supporting VDI, thin clients, or virtualized user environments (preferred)
Cross-platform support across Windows, Linux, UNIX, or virtual desktop platforms (preferred)
Experience with ServiceNow or JIRA (preferred)
Experience supporting Microsoft Azure Government Secret Cloud, AWS Government Secret Cloud, or similarly controlled classified cloud environments (preferred)
Experience supporting enterprise and program-specific enclaves with differing configurations or restrictions (preferred)

Benefits

Comp & perks

Flexible work schedules
Phenomenal learning opportunities
Exposure to a wide variety of projects and customers
Friendly team environment
Health insurance coverage
Life and disability insurance
Savings plan
Company-paid holidays
Paid time off (PTO) for vacation and/or personal business
9/80 work schedule
401k matching program
Overtime eligibility, depending on position
Shift differential, depending on position
Discretionary bonus eligibility, depending on position