Senior Customer Engagement Manager

Northrop Grumman

. Serve as the primary bridge between Northrop Grumman senior leadership and Department of Defense customers .

Posted 10/16/2026full-timeUnited StatesSenior💰 $151,500 - $263,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading cross-functional teams and managing customer engagements, with a strong focus on communication, planning, and execution of high-level initiatives. Holds an active DoD Top Secret clearance and possesses extensive experience interfacing with Department of Defense and military senior officials.

Highest-signal resume keywords

Project LeadershipCustomer EngagementDoD Top Secret ClearanceMilitary Interface ExperienceBudget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Engagement PlanningMission Briefing PreparationReport PresentationBudget DevelopmentEvent Coordination

Soft Skills

Excellent Communication SkillsMentoringOrganizational Change Management

Industry Keywords

Department of DefenseICBM Operational ExperienceDistinguished Visitor SupportCross-Functional Team LeadershipSite Activation Task Forces

About the role

Key responsibilities & impact

Serve as the primary bridge between Northrop Grumman senior leadership and Department of Defense customers
Act as the central conduit for all tiers of DoW customer interaction
Drive clear, timely communication and alignment of objectives across functional areas
Direct, plan, and execute customer and distinguished visitor visits, symposia, conferences, ribbon cuttings, site tours, and Sentinel demonstrations
Deliver mission briefings and orientations to key stakeholders
Coordinate with Site Activation Task Forces, Combined Test Force, Sentinel System Program Office, and cross-divisional leads
Deconflict activities and align schedules
Lead initiatives to streamline engagement management, budgeting, and reporting
Mentor cross-functional project teams and oversee junior managers and coordinators
Develop inputs to and manage annual budgets for engagement activities and demonstration facilities
Travel to Roy and Promontory, Utah; Vandenberg SFB, California; and other customer sites to support or lead engagements

Requirements

What you’ll need

Bachelor’s degree and 8 years of related experience; Master’s degree and 6 years of related experience, or an additional 4 years of related experience in lieu of a degree
Minimum 5 years of experience leading projects or cross-functional teams
At least 5 years of experience interfacing directly with DoW and military senior officials
Strong record of planning and executing engagements
Active DoD Top Secret clearance with SAP eligibility
Must be willing to travel up to 40% of the time
Excellent written and verbal communication skills
Ability to prepare and present senior-level material, reports, and briefings
Prior military or DoW experience, especially in ICBM operational and test missions
Experience with distinguished visitor support and Customer Engagement
Demonstrated ability to drive inclusive organizational change
U.S. Citizenship required for positions with a government clearance

Benefits

Comp & perks

Relocation assistance may be available
Medical, Dental & Vision coverage
401k
Educational Assistance
Life Insurance
Employee Assistance Programs & Work/Life Solutions
Paid Time Off
Health & Wellness Resources
Employee Discounts
9/80 work schedule with every other Friday off
Company paid holidays
Disability insurance
Savings plan
Potential overtime
Shift differential
Discretionary bonus
Potential long-term incentives for Vice President or Director positions