Senior Customer Engagement Manager

Northrop Grumman

. Serve as the primary bridge between Northrop Grumman senior leadership and Department of Defense customers .

Posted 10/13/2026full-timeUnited StatesSenior💰 $151,500 - $263,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in government relations and customer engagement, with a strong focus on planning and executing high-level interactions with Department of Defense customers. Proven ability to lead cross-functional teams and manage complex projects while ensuring effective communication and alignment of objectives.

Highest-signal resume keywords

Government Relations ManagementCustomer Engagement ExecutionProject LeadershipDoD Top Secret ClearanceDistinguished Visitor Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementBudget ManagementEngagement PlanningBriefing PreparationCross-Functional Team Leadership

Soft Skills

Excellent Communication SkillsMentoringOrganizational Change Management

Industry Keywords

Department of DefenseICBM OperationsMilitary EngagementSenior-Level BriefingsSite Activation Task Forces

About the role

Key responsibilities & impact

Serve as the primary bridge between Northrop Grumman senior leadership and Department of Defense customers
Plan, coordinate, and execute government relations and customer engagement activities
Provide high-visibility support for senior-level meetings, briefings, distinguished visitor tours, and Sentinel program events
Act as the central conduit for all tiers of DoW customer interaction
Drive timely communication and alignment of objectives across functional areas
Direct and execute customer and distinguished visitor visits, symposia, conferences, ribbon cuttings, site tours, and Sentinel demonstrations
Deliver mission briefings and orientations to key stakeholders
Coordinate with Site Activation Task Forces, Combined Test Force, Sentinel System Program Office, and cross-divisional leads
Deconflict activities and align schedules
Lead initiatives to streamline engagement management, budgeting, and reporting
Mentor cross-functional project teams and oversee junior managers and coordinators
Develop inputs to and manage annual budgets for engagement activities and demonstration facilities
Travel to Roy and Promontory, Utah; Vandenberg Space Force Base, California; and other customer sites, including missile wings

Requirements

What you’ll need

Bachelor’s degree and 8 years of related experience; Master’s degree and 6 years of related experience, or an additional 4 years of related experience in lieu of a degree
Minimum 5 years of experience leading projects or cross-functional teams
At least 5 years of experience interfacing directly with DoW and military senior officials, with a strong record of planning and executing engagements
Active DoD Top Secret clearance with SAP eligibility
Must be willing to travel up to 40% of the time
Excellent written and verbal communication skills
Proven ability to prepare and present senior-level material, reports, and briefings
Prior military or DoW experience, especially in ICBM operational and test missions
Experience with distinguished visitor support and customer engagement
Demonstrated ability to drive inclusive organizational change
U.S. citizenship required for positions with a government clearance

Benefits

Comp & perks

Medical, Dental & Vision coverage
401k
Educational Assistance
Life Insurance
Employee Assistance Programs & Work/Life Solutions
Paid Time Off
Health & Wellness Resources
Employee Discounts
Overtime eligibility, depending on the position
Shift differential, depending on the position
Discretionary bonus eligibility
Company paid holidays
Disability insurance
Savings plan
9/80 schedule with every other Friday off