Account Support Specialist – Account Manager

Northstar Recycling

. Build and maintain relationships with assigned clients and outlet partners .

Posted 10/23/2026full-timeRemote • United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while managing multiple responsibilities and maintaining accuracy in transactional data and reporting. Proficient in using Microsoft Excel and Outlook to support business operations and enhance customer service.

Highest-signal resume keywords

Microsoft Excel ProficiencyCustomer Service ExperienceProblem-Solving SkillsOrganizational SkillsDatabase/CRM/ERP Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transactional Data ManagementRoutine ReportingService Pricing VerificationShipment Weight VerificationMonth-End Close Support

Soft Skills

Communication SkillsTime-Management SkillsAdaptabilityCollaboration SkillsResponsiveness

Tools & Technologies

Microsoft OutlookAI-Enabled ToolsBusiness ApplicationsLogistics Systems

Industry Keywords

Customer ServiceAccount SupportBusiness OperationsProcess Improvement

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Build and maintain relationships with assigned clients and outlet partners
Respond to questions, requests, and service needs professionally and promptly
Coordinate daily transactions and service activities
Troubleshoot service issues, identify solutions, and escalate when needed
Review, verify, and maintain transactional data including service pricing, shipment weights, and account data
Complete routine reporting and support accounting-related activities
Gather and reconcile monthly information to support Finance and month-end close
Identify discrepancies, investigate causes, and collaborate with teams and partners to resolve them
Navigate multiple systems, including AI-enabled tools, to manage information and streamline workflows
Identify process improvements and solve recurring challenges
Adapt to changing priorities while maintaining accuracy, responsiveness, and follow-through
Collaborate with Operations, internal departments, clients, and outlet partners to deliver exceptional customer service

Requirements

What you’ll need

1–2 years of experience using Microsoft Excel and Outlook
Strong proficiency in everyday business applications
Strong organizational, communication, problem-solving, and time-management skills
Experience managing multiple responsibilities while maintaining accuracy and meeting deadlines
Ability to work Monday–Friday, 8:00am–5:00pm Eastern Time
Must reside in the Eastern or Central Time Zones
Must be authorized to work for any employer in the United States
Nice to have: experience in customer service, account support, business operations, logistics, database/CRM/ERP systems, or AI-enabled tools
Periodic compensated on-call coverage outside regular business hours is required

Benefits

Comp & perks

Health, dental, and vision insurance with employer contribution to premiums
401(k) retirement plan with 100% match on the first 4% of pay contribution, immediately vested
Company-sponsored short-term, long-term, and life coverage
Supplemental and voluntary benefit programs
Competitive PTO including vacation time, sick time, 7 observed federal holidays, and 3 floating holidays
Additional time off for volunteer efforts
Fully remote working environment
Virtual culture and teambuilding events
Educational resources and training
Professional development opportunities
Formal mentorship programs
Affinity Groups and DEIB Employee Resource Group
Coaching culture and opportunities for promotion