Systems Delivery Manager

Northwest Administrators, Inc

. Oversee business analysts, testers and application support staff across requirements, testing, launch readiness and post-launch support .

Posted 10/27/2026full-timeSeattle • Washington • United StatesSeniorLead💰 $11,935 - $16,150 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business analysis, quality assurance, and application support, with a strong focus on leading teams through transformation and automation. Proficient in developing metrics for continuous improvement and managing stakeholder relationships effectively.

Highest-signal resume keywords

Business AnalysisTest StrategyTeam LeadershipAutomation TransformationStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements ElicitationUser StoriesAcceptance CriteriaDefect TrackingRoot-Cause AnalysisSDLCAgileScrumWaterfallQuality Assurance

Soft Skills

Clear CommunicationInterpersonal SkillsCoachingRelationship BuildingChange Management

Tools & Technologies

Automation ToolsTesting FrameworksProject Management SoftwareCollaboration ToolsDefect Tracking Systems

Certifications & Qualifications

CBAPCCBAISTQBITIL Foundation

Industry Keywords

Business OperationsApplication SupportSystems DeliveryQuality CheckpointsContinuous Improvement

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Oversee business analysts, testers and application support staff across requirements, testing, launch readiness and post-launch support
Partner with an external software development vendor to fulfill development initiatives
Manage, coach and develop business analysts, testers and application support staff
Ensure business needs are elicited, clarified and translated into refined requirements, user stories and acceptance criteria
Oversee test strategy, test case design, test data, defect tracking and quality checkpoints
Partner with business leaders to confirm plan details and deployment readiness
Manage incidents, problems and change processes for production systems
Monitor post-launch systems, resolve issues, perform root-cause analysis and communicate with affected teams
Allocate team capacity across projects, enhancements, testing cycles and support needs
Coordinate work among development, business operations, consultants and core vendors
Develop a plan for modernizing analysis, testing and support practices
Define automation opportunities, recommend tools and frameworks, and integrate them into team workflows
Establish metrics and use them to drive continuous improvement
Build and lead multi-year plans for evolving systems delivery practices

Requirements

What you’ll need

Degree in Computer Science, Information Systems, Business Administration, or a related field, or an equivalent combination of education, training and experience
8-10 years in business analysis, quality assurance, application support, or systems delivery
5+ years leading teams of 10+ people across multiple disciplines
Certification in CBAP or CCBA (IIBA), ISTQB, or ITIL Foundation preferred
Experience leading the transformation from manual to automated processes
Deep understanding of business analysis
Strong command of test strategy
Proven record of assessing team performance and organizational needs, developing actionable improvement plans, and leading teams through significant change
Foster relationships with key stakeholders and manage expectations
Clear and effective communication with strong interpersonal relationship skills
Knowledge of SDLC
Practical experience in Agile, Scrum, Waterfall and hybrid environments

Benefits

Comp & perks

Medical, Dental (w/Orthodontia), Vision, Rx benefits, disability & life insurance
Optional benefits: health flex spending & dependent care assistance plans and pet insurance
Generous 401(k) plan with employer base contribution and match
Paid vacation, sick leave and holidays
Collaborative team environment
Training and development opportunities
Better-than-market benefits package