Patient Access Specialist

Northwestern Medicine

. Practice the Patients First philosophy and maintain high customer service standards .

Posted 10/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, registration, and insurance verification while maintaining high customer service standards. Proficient in data entry and communication, ensuring compliance with HIPAA regulations and effective resolution of patient inquiries.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationHIPAA ComplianceCustomer Service OrientationData Entry Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Office ExperienceData EntryTyping 40 WPMHealthcare Finance KnowledgePatient RegistrationEligibility ChecksProcess ImprovementQuality AssuranceAnalytical SkillsProblem Solving

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationOrganizational SkillsTime Management

Tools & Technologies

Epic Systems

Industry Keywords

HealthcarePatient ConfidentialityCustomer Service StandardsCross-TrainingService Recovery

About the role

Key responsibilities & impact

Practice the Patients First philosophy and maintain high customer service standards
Respond to patient questions and concerns, escalating extraordinary issues as needed
Maintain patient confidentiality in accordance with HIPAA regulations
Collect and verify patient demographic information
Schedule and direct patients through Northwestern Medicine systems
Reach out to patients to schedule appointments
Perform medical necessity checks and communicate options when appointments fail
Inform patients about financial account issues and complete out-of-pocket estimations
Provide training and education as needed
Manage schedules and complete assignments on time
Participate in cross-training across departments
Participate in quality assurance reviews of patient data
Resolve service breakdowns using service recovery skills
Communicate information about physician referrals, insurance referrals, and consultations
Collect authorization numbers in appropriate systems
Verify orders, insurance eligibility, and benefit levels using online tools or phone
Document accurate handoff instructions and notes in Epic
Run real-time eligibility checks and follow out-of-network policies
Send descriptive, grammatically correct Epic messages and telephone encounters
Prevent appointment issues by verifying tests, preparation requirements, schedules, locations, and duplicate records
Collect and update required registration data
Analyze account activity, identify problems, and initiate resolutions
Suggest and implement process improvements
Monitor registration, scheduling, and insurance verification against quality standards
Act as a training resource for new staff and coworkers
Attend intra/interdepartmental meetings as needed
Perform other duties assigned by the manager

Requirements

What you’ll need

High School diploma or equivalent
2-3 years customer service or medical office experience
Excellent interpersonal, verbal, and written communication skills
Proficiency in computer data-entry/typing
Ability to read, write, and communicate effectively in English
Basic Computer Skills
Ability to type 40 wpm
Ability to multi-task
Customer service oriented
Excellent organizational, time management, analytical, and problem solving skills
Must reside in IL, IN, IA, or WI
Healthcare finance and/or healthcare insurance experience preferred
Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration preferred
Additional education preferred
Additional language skills preferred

Benefits

Comp & perks

Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Competitive benefits supporting physical, emotional, and financial well-being
Protection for unexpected life events
Remote work arrangement